ESHub
Le programme officiel de certification des compétences en construction (CSCS)
ID du cours : 2501050108809ESH
Dates du cours : 05/01/25 Durée du cours : 1 Jour(s) d'étude Lieu du cours : Londres, Royaume-Uni
Catégorie de cours : Programmes uniques
Sous-catégories de cours :
Éducation et développement professionnel Santé, sécurité et bien-être Leadership et gestion Durabilité et pratiques environnementales Sécurité de la construction Durabilité environnementale Santé et bien-être Leadership et communication Assurance qualité Gestion des risques Développement des compétences techniques
Informations sur le cours
Introduction
Notre formation est conçue comme une formation intensive d'une journée. Vous y apprendrez les notions de santé et de sécurité dans le secteur de la construction nécessaires à la réussite de votre formation. À l'issue de la formation, vous passerez un test en ligne qui évaluera vos connaissances acquises au cours de la journée.
Objectifs
Après avoir réussi votre test, vous recevrez la confirmation de votre carte CSCS. Vous recevrez ensuite une confirmation de vos résultats et de votre carte CSCS. Votre carte CSCS originale et votre certificat vous parviendront sous 10 jours ouvrés.
À qui s'adresse cette formation ?
Toute personne souhaitant travailler sur des chantiers de construction Toute personne souhaitant postuler à un emploi dans le secteur de la construction Toute personne souhaitant accéder à un chantier de construction au Royaume-Uni (obligatoire)
Méthode de formation
• Pré-évaluation • Enseignement en groupe en direct • Utilisation d'exemples concrets, d'études de cas et d'exercices • Participation et discussion interactives • Présentation PowerPoint, écran LCD et tableau à feuilles mobiles • Activités et tests de groupe • Post-évaluation
Soutien au programme
Ce programme est soutenu par : * Des discussions interactives * Des jeux de rôle * Des études de cas et met en évidence les techniques à la disposition des participants.
Agenda quotidien
Agenda du matin : * 9h00-9h30 (pré-évaluation, compléter le registre et présence) * 9h30-11h30 (session technique) * 11h30-11h45 (pause-café) * 11h45-12h45 (session technique) * 12h45-13h00 (pause de révision) * 13h00-14h00 (test CSCS) Aganda de l'après-midi : * 14h30-15h00 (pré-évaluation, compléter le registre et présence) * 15h00-18h30 (session technique) * 18h30-18h45 (pause-café) * 18h45-19h45 (session technique) * 19h45-20h00 (pause de révision) * 20h00-21h00 (CSCS (Test)
Plans de cours
Week 1
Day 1:
Foundations of Strategic IT Management
1. The Strategic Role of IT in Modern Organizations
o Aligning IT services with business goals
o The evolving role of the CIO and IT leadership
2. IT Governance and Leadership Principles
o Introduction to COBIT 2019 and ISO/IEC 38500
o Governance vs. Management in IT
3. IT Service Management Frameworks (ITSM)
o Overview of ITIL 4 principles and service lifecycle
o Value co-creation through service integration
4. Digital Transformation and Enterprise Strategy
o The impact of emerging technologies (AI, cloud, edge)
o Positioning IT as a driver of innovation
Day 2:
Planning and Designing IT Services Strategically
1. Strategic IT Service Planning
o Demand forecasting and service portfolio planning
o Service design packages (SDP) and value streams
2. Enterprise Architecture and Infrastructure Strategy
o Designing resilient and scalable IT systems
o Integrating cloud, on-premises, and hybrid models
3. Risk, Compliance, and Continuity Management
o ISO/IEC 27001 and cyber-resilience planning
o Business continuity and disaster recovery
4. Vendor and Outsourcing Strategy
o Strategic sourcing and third-party governance
o Contractual models and performance measurement
Day 3:
Managing IT Services and Operations
1. Service Operations and Support Models
o Incident, problem, and change management (ITIL)
o SLA, OLA, and customer satisfaction metrics
2. IT Operations Automation and Monitoring
o AIOps, observability, and intelligent dashboards
o Monitoring critical services and root cause analysis
3. Performance Management and KPIs
o Designing and using meaningful KPIs
o Linking metrics to strategic business outcomes
4. Service Improvement and Agile Operations
o Continual Service Improvement (CSI) model
o Integrating Agile and DevOps in ITSM
Day 4:
Strategic Leadership in IT Service Management
1. Leading IT Teams for Service Excellence
o IT leadership competencies and team performance
o Cross-functional collaboration and communication
2. Financial Management for IT Services
o IT budgeting, cost optimization, and ROI evaluation
o Chargeback and showback models
3. Change Leadership and Organizational Culture
o Leading digital and operational change
o Overcoming resistance and building transformation champions
4. Stakeholder Engagement and Communication
o Managing expectations across business units
o IT-business partnership models
Day 5:
Integration, Innovation, and Strategic Execution
1. Strategic Alignment and Business Integration
o Balanced Scorecard for IT
o Aligning strategic IT objectives with corporate vision
2. Innovation in IT Services
o Encouraging innovation in service delivery
o Case examples of tech-enabled business value
3. IT Maturity Assessment and Capability Building
o Using CMMI, COBIT, or ITIL maturity models
o Identifying gaps and planning improvements
4. Strategic Roadmapping and Course Review
o Developing a 12–36 month strategic IT roadmap
o Final discussion, reflections, and action planning
Foundations of Strategic IT Management
1. The Strategic Role of IT in Modern Organizations
o Aligning IT services with business goals
o The evolving role of the CIO and IT leadership
2. IT Governance and Leadership Principles
o Introduction to COBIT 2019 and ISO/IEC 38500
o Governance vs. Management in IT
3. IT Service Management Frameworks (ITSM)
o Overview of ITIL 4 principles and service lifecycle
o Value co-creation through service integration
4. Digital Transformation and Enterprise Strategy
o The impact of emerging technologies (AI, cloud, edge)
o Positioning IT as a driver of innovation
Day 2:
Planning and Designing IT Services Strategically
1. Strategic IT Service Planning
o Demand forecasting and service portfolio planning
o Service design packages (SDP) and value streams
2. Enterprise Architecture and Infrastructure Strategy
o Designing resilient and scalable IT systems
o Integrating cloud, on-premises, and hybrid models
3. Risk, Compliance, and Continuity Management
o ISO/IEC 27001 and cyber-resilience planning
o Business continuity and disaster recovery
4. Vendor and Outsourcing Strategy
o Strategic sourcing and third-party governance
o Contractual models and performance measurement
Day 3:
Managing IT Services and Operations
1. Service Operations and Support Models
o Incident, problem, and change management (ITIL)
o SLA, OLA, and customer satisfaction metrics
2. IT Operations Automation and Monitoring
o AIOps, observability, and intelligent dashboards
o Monitoring critical services and root cause analysis
3. Performance Management and KPIs
o Designing and using meaningful KPIs
o Linking metrics to strategic business outcomes
4. Service Improvement and Agile Operations
o Continual Service Improvement (CSI) model
o Integrating Agile and DevOps in ITSM
Day 4:
Strategic Leadership in IT Service Management
1. Leading IT Teams for Service Excellence
o IT leadership competencies and team performance
o Cross-functional collaboration and communication
2. Financial Management for IT Services
o IT budgeting, cost optimization, and ROI evaluation
o Chargeback and showback models
3. Change Leadership and Organizational Culture
o Leading digital and operational change
o Overcoming resistance and building transformation champions
4. Stakeholder Engagement and Communication
o Managing expectations across business units
o IT-business partnership models
Day 5:
Integration, Innovation, and Strategic Execution
1. Strategic Alignment and Business Integration
o Balanced Scorecard for IT
o Aligning strategic IT objectives with corporate vision
2. Innovation in IT Services
o Encouraging innovation in service delivery
o Case examples of tech-enabled business value
3. IT Maturity Assessment and Capability Building
o Using CMMI, COBIT, or ITIL maturity models
o Identifying gaps and planning improvements
4. Strategic Roadmapping and Course Review
o Developing a 12–36 month strategic IT roadmap
o Final discussion, reflections, and action planning
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