إي هاب
مخطط شهادة مهارات البناء الرسمية (CSCS)
معرف الدورة: 2501050108809ESH
تواريخ الدورة: 05/01/25 مدة الدورة: يوم/أيام دراسية واحد مكان الدورة: لندن، المملكة المتحدة
فئة الدورة: برامج فريدة
الفئات الفرعية للمقرر:
التعليم والتطوير المهني الصحة والسلامة والرفاهية القيادة والإدارة الاستدامة والممارسات البيئية سلامة البناء الاستدامة البيئية الصحة والرفاهية القيادة والتواصل ضمان الجودة إدارة المخاطر تطوير المهارات الفنية
معلومات الدورة
مقدمة
تم تصميم هيكل دورتنا لتكون دورة مكثفة ليوم واحد، حيث ستتعلم مواد الصحة والسلامة في مجال الإنشاءات اللازمة لاجتيازها. بعد إكمال الدورة، ستخضع لاختبار إلكتروني يعتمد على ما تعلمته خلال اليوم.
أهداف
بعد اجتياز نتائج الاختبار، سيتم تأكيد بطاقة CSCS الخاصة بك. بعد ذلك، ستتلقى تأكيدًا بنتائج الاختبار وبطاقة CSCS الخاصة بك. ستصل بطاقة CSCS الأصلية مع شهادتك خلال 10 أيام عمل.
من ينبغي أن يحضر؟
أي شخص يرغب بالعمل في مواقع البناء أي شخص يرغب في البدء في التقدم بطلب للحصول على وظيفة في مجال البناء أي شخص يرغب في دخول أي موقع بناء في جميع أنحاء المملكة المتحدة (إلزامي)
طريقة التدريب
• التقييم المسبق • التعليم الجماعي المباشر • استخدام أمثلة واقعية ودراسات حالة وتمارين • المشاركة والمناقشة التفاعلية • عرض تقديمي باستخدام برنامج باور بوينت وشاشة LCD ولوحة التقليب • الأنشطة الجماعية والاختبارات • التقييم اللاحق
دعم البرنامج
يدعم هذا البرنامج ما يلي: * المناقشات التفاعلية * لعب الأدوار * دراسات الحالة وتسليط الضوء على التقنيات المتاحة للمشاركين.
الأجندة اليومية
صباحًا أجندة: * 9:00-9:30 (تقييم أولي، واستكمال السجل والحضور) * 9:30-11:30 (جلسة تقنية) * 11:30-11:45 (استراحة القهوة) * 11:45-12:45 (جلسة تقنية) * 12:45-1:00 (استراحة المراجعة) * 1:00-2:00 (اختبار CSCS) مساءً أجندة: * 14:30-15:00 (تقييم أولي، واستكمال السجل والحضور) * 15:00-18:30 (جلسة تقنية) * 18:30-18:45 (استراحة القهوة) * 18:45-19:45 (جلسة تقنية) * 19:45-20:00 (استراحة المراجعة) * 20:00-21:00 (CSCS اختبار)
Course Outlines
Week 1
Day 1:
Foundations of Strategic IT Management
1. The Strategic Role of IT in Modern Organizations
o Aligning IT services with business goals
o The evolving role of the CIO and IT leadership
2. IT Governance and Leadership Principles
o Introduction to COBIT 2019 and ISO/IEC 38500
o Governance vs. Management in IT
3. IT Service Management Frameworks (ITSM)
o Overview of ITIL 4 principles and service lifecycle
o Value co-creation through service integration
4. Digital Transformation and Enterprise Strategy
o The impact of emerging technologies (AI, cloud, edge)
o Positioning IT as a driver of innovation
Day 2:
Planning and Designing IT Services Strategically
1. Strategic IT Service Planning
o Demand forecasting and service portfolio planning
o Service design packages (SDP) and value streams
2. Enterprise Architecture and Infrastructure Strategy
o Designing resilient and scalable IT systems
o Integrating cloud, on-premises, and hybrid models
3. Risk, Compliance, and Continuity Management
o ISO/IEC 27001 and cyber-resilience planning
o Business continuity and disaster recovery
4. Vendor and Outsourcing Strategy
o Strategic sourcing and third-party governance
o Contractual models and performance measurement
Day 3:
Managing IT Services and Operations
1. Service Operations and Support Models
o Incident, problem, and change management (ITIL)
o SLA, OLA, and customer satisfaction metrics
2. IT Operations Automation and Monitoring
o AIOps, observability, and intelligent dashboards
o Monitoring critical services and root cause analysis
3. Performance Management and KPIs
o Designing and using meaningful KPIs
o Linking metrics to strategic business outcomes
4. Service Improvement and Agile Operations
o Continual Service Improvement (CSI) model
o Integrating Agile and DevOps in ITSM
Day 4:
Strategic Leadership in IT Service Management
1. Leading IT Teams for Service Excellence
o IT leadership competencies and team performance
o Cross-functional collaboration and communication
2. Financial Management for IT Services
o IT budgeting, cost optimization, and ROI evaluation
o Chargeback and showback models
3. Change Leadership and Organizational Culture
o Leading digital and operational change
o Overcoming resistance and building transformation champions
4. Stakeholder Engagement and Communication
o Managing expectations across business units
o IT-business partnership models
Day 5:
Integration, Innovation, and Strategic Execution
1. Strategic Alignment and Business Integration
o Balanced Scorecard for IT
o Aligning strategic IT objectives with corporate vision
2. Innovation in IT Services
o Encouraging innovation in service delivery
o Case examples of tech-enabled business value
3. IT Maturity Assessment and Capability Building
o Using CMMI, COBIT, or ITIL maturity models
o Identifying gaps and planning improvements
4. Strategic Roadmapping and Course Review
o Developing a 12–36 month strategic IT roadmap
o Final discussion, reflections, and action planning
Foundations of Strategic IT Management
1. The Strategic Role of IT in Modern Organizations
o Aligning IT services with business goals
o The evolving role of the CIO and IT leadership
2. IT Governance and Leadership Principles
o Introduction to COBIT 2019 and ISO/IEC 38500
o Governance vs. Management in IT
3. IT Service Management Frameworks (ITSM)
o Overview of ITIL 4 principles and service lifecycle
o Value co-creation through service integration
4. Digital Transformation and Enterprise Strategy
o The impact of emerging technologies (AI, cloud, edge)
o Positioning IT as a driver of innovation
Day 2:
Planning and Designing IT Services Strategically
1. Strategic IT Service Planning
o Demand forecasting and service portfolio planning
o Service design packages (SDP) and value streams
2. Enterprise Architecture and Infrastructure Strategy
o Designing resilient and scalable IT systems
o Integrating cloud, on-premises, and hybrid models
3. Risk, Compliance, and Continuity Management
o ISO/IEC 27001 and cyber-resilience planning
o Business continuity and disaster recovery
4. Vendor and Outsourcing Strategy
o Strategic sourcing and third-party governance
o Contractual models and performance measurement
Day 3:
Managing IT Services and Operations
1. Service Operations and Support Models
o Incident, problem, and change management (ITIL)
o SLA, OLA, and customer satisfaction metrics
2. IT Operations Automation and Monitoring
o AIOps, observability, and intelligent dashboards
o Monitoring critical services and root cause analysis
3. Performance Management and KPIs
o Designing and using meaningful KPIs
o Linking metrics to strategic business outcomes
4. Service Improvement and Agile Operations
o Continual Service Improvement (CSI) model
o Integrating Agile and DevOps in ITSM
Day 4:
Strategic Leadership in IT Service Management
1. Leading IT Teams for Service Excellence
o IT leadership competencies and team performance
o Cross-functional collaboration and communication
2. Financial Management for IT Services
o IT budgeting, cost optimization, and ROI evaluation
o Chargeback and showback models
3. Change Leadership and Organizational Culture
o Leading digital and operational change
o Overcoming resistance and building transformation champions
4. Stakeholder Engagement and Communication
o Managing expectations across business units
o IT-business partnership models
Day 5:
Integration, Innovation, and Strategic Execution
1. Strategic Alignment and Business Integration
o Balanced Scorecard for IT
o Aligning strategic IT objectives with corporate vision
2. Innovation in IT Services
o Encouraging innovation in service delivery
o Case examples of tech-enabled business value
3. IT Maturity Assessment and Capability Building
o Using CMMI, COBIT, or ITIL maturity models
o Identifying gaps and planning improvements
4. Strategic Roadmapping and Course Review
o Developing a 12–36 month strategic IT roadmap
o Final discussion, reflections, and action planning
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