Day 1:
Foundations of Conflict Management
Understanding the nature and types of conflicts in project and contract management.
Key theories and models in conflict resolution (e.g., Thomas-Kilmann, Fisher-Ury).
Identifying triggers and escalation patterns in workplace conflicts.
Role of emotional intelligence in managing interpersonal disputes.
Day 2:
Conflict Styles and Self-Assessment
Introduction to the Thomas-Kilmann Conflict Mode Instrument (TKI).
Analyzing strengths and weaknesses of various conflict styles (competing, collaborating, compromising, avoiding, accommodating).
Conducting self-assessments to identify personal tendencies.
Aligning conflict styles with situational demands and stakeholder needs.
Day 3:
Principles of Negotiation
Overview of negotiation fundamentals: distributive vs. integrative approaches.
Key principles of interest-based negotiation (Fisher and Ury’s "Getting to Yes").
Preparing for negotiations: setting objectives and understanding BATNA (Best Alternative to a Negotiated Agreement).
Common pitfalls in negotiations and how to avoid them.
Day 4:
Mediation Techniques
Role of mediation in resolving conflicts within teams and organizations.
Steps in the mediation process: opening, exploring issues, generating options, and closing.
Active listening and questioning techniques for effective mediation.
Ethical considerations in mediation and maintaining neutrality.
Day 5:
Conflict Prevention Strategies
Proactive measures to prevent conflicts in project and contract management.
Building trust and fostering open communication within teams.
Developing clear policies and procedures to address potential disputes.
Case study: Preventing scope creep in project contracts.
