Day 1:
Introduction to Professional English for Secretarial Work
Overview of secretarial roles and importance of communication skills.
Fundamentals of business English: Grammar, vocabulary, and sentence structure.
Writing professional emails: Tone, format, and etiquette.
Introduction to formal communication: Letters and memos.
Day 2:
Mastering Written Communication
Creating professional reports: Key elements and formatting.
Writing formal business letters: Best practices and templates.
Email etiquette: Avoiding common mistakes and miscommunications.
Writing clear meeting agendas and minutes.
Day 3:
Verbal Communication and Telephone Etiquette
Phone call etiquette and handling calls professionally.
Developing effective speaking skills: Clarity, tone, and confidence.
Strategies for clear communication in meetings.
Role-playing exercises: Managing calls, taking messages, and scheduling appointments.
Day 4:
Professional Writing for Meetings and Appointments
How to write and manage meeting invitations and confirmations.
Effective note-taking during meetings: Key tips and best practices.
Writing follow-up emails after meetings.
Polite language and communication techniques in business settings.
Day 5:
Advanced Communication Skills and Practical Applications
Handling business correspondence with clients and partners.
Navigating challenging communication scenarios: Conflict resolution through language.
Enhancing active listening and comprehension skills.
Final practice session: Writing emails, taking notes, and engaging in simulated meetings.
