Day 1:
Foundations of Contractor Management
Overview of O&M and facility contracts: Types, scope, and significance.
Understanding contractor roles and responsibilities in project ecosystems.
Introduction to performance assessment frameworks: TQM, Balanced Scorecard, and KPIs.
Case study analysis: Lessons from successful contractor management practices.
Day 2:
Developing Performance Metrics
Identifying critical success factors for contractor performance.
Designing SMART (Specific, Measurable, Achievable, Relevant, Time-bound) KPIs.
Aligning KPIs with organizational goals and contractual obligations.
Workshop: Creating a draft performance scorecard for a hypothetical project.
Day 3:
Compliance and Risk Management
Review of regulatory standards: ISO 41001 and other relevant guidelines.
Mitigating risks through proactive contractor monitoring and reporting.
Legal considerations in contractor agreements and dispute resolution.
Group activity: Evaluating compliance gaps in sample contracts.
Day 4:
Communication and Collaboration
Building trust-based relationships with contractors and consultants.
Strategies for fostering open communication and feedback loops.
Tools and technologies for tracking contractor performance in real-time.
Role-playing exercise: Resolving conflicts in contractor-client interactions.
Day 5:
Continuous Improvement and Innovation
Analyzing performance data to identify trends and areas for improvement.
Implementing corrective actions and preventive measures.
Leveraging technology for predictive analytics in contractor management.
Final group presentation: Presenting a comprehensive contractor performance plan.
