Day 1:
Foundations of Effective Communication
Understanding the psychology behind difficult conversations
Introduction to key frameworks: TKI, Emotional Intelligence, and Nonviolent Communication
Identifying common triggers and barriers to productive dialogue
Role of active listening in building rapport
Day 2:
Conflict Resolution Techniques
Exploring conflict resolution styles and their implications
Strategies for de-escalating emotionally charged situations
Negotiation tactics for achieving win-win outcomes
Case studies: Lessons from successful conflict mediation
Day 3:
Delivering Constructive Feedback
Principles of giving and receiving feedback effectively
Structured methods for framing difficult messages (e.g., SBI Model)
Managing defensiveness and resistance during feedback sessions
Practice exercises: Simulating real-world feedback scenarios
Day 4:
Building Psychological Safety
Defining psychological safety and its impact on team performance
Techniques for encouraging open communication and vulnerability
Addressing power dynamics and bias in group settings
Creating inclusive environments through mindful language
Day 5:
Advanced Applications and Action Planning
Adapting communication strategies for cross-cultural contexts
Handling virtual and hybrid communication challenges
Developing personalized action plans for continuous improvement
Group presentations: Sharing insights and reflections
