Day 1:
Foundations of Empathy
Understanding the science behind empathy: Neurological and psychological perspectives.
Exploring the difference between sympathy, empathy, and compassion.
Identifying barriers to empathetic behavior in professional settings.
Introducing key frameworks: Emotional Intelligence and Nonviolent Communication.
Day 2:
Self-Awareness and Bias Recognition
Conducting self-assessments to uncover implicit biases.
Recognizing cognitive distortions that impede empathy.
Practicing mindfulness techniques to enhance emotional awareness.
Developing a personal action plan for bias reduction.
Day 3:
Active Listening and Communication Skills
Mastering verbal and non-verbal cues for effective listening.
Applying reflective listening techniques to validate others’ experiences.
Navigating challenging conversations with empathy.
Role-playing exercises to reinforce new skills.
Day 4:
Building Inclusive Environments
Defining psychological safety and its importance in teams.
Using empathy to address microaggressions and exclusionary behaviors.
Crafting inclusive policies and practices.
Facilitating group discussions on diversity and belonging.
Day 5:
Sustaining Empathetic Leadership
Examining case studies of empathetic leadership in action.
Integrating empathy into decision-making processes.
Establishing feedback loops to maintain empathetic practices.
Creating an implementation roadmap for post-course application.
