Day 1:
Foundations of Conflict Management
Understanding the nature and sources of conflict.
Overview of prominent conflict resolution theories (e.g., Thomas-Kilmann, Fisher-Ury).
Identifying common misconceptions about conflict.
Exploring the role of emotional intelligence in conflict management.
Day 2:
Communication and Active Listening
Mastering non-verbal cues and body language.
Practicing active listening to de-escalate tensions.
Framing messages for clarity and empathy.
Addressing cultural differences in communication styles.
Day 3:
Negotiation and Mediation Techniques
Introduction to principled negotiation (Getting to Yes ).
Role-playing mediation scenarios in small groups.
Balancing assertiveness and cooperation during negotiations.
Crafting agreements that satisfy all parties involved.
Day 4:
Advanced Conflict Resolution Strategies
Managing power imbalances in conflict situations.
Dealing with aggressive or uncooperative individuals.
Leveraging technology for virtual conflict resolution.
Case studies: Lessons from successful conflict interventions.
Day 5:
Building Resilient Systems
Designing conflict-prevention policies for organizations.
Measuring the ROI of conflict resolution initiatives.
Facilitating post-conflict recovery and rebuilding trust.
Action planning: Applying course insights to real-world challenges.
