Day 1:
Foundations of Incident Management
Overview of incident management principles and frameworks (ITIL, ISO 22301, NIST).
Identifying types of incidents and their impact on organizations.
Understanding regulatory requirements and compliance obligations.
Building a culture of preparedness and accountability.
Day 2:
Risk Assessment and Planning
Conducting risk assessments to identify vulnerabilities.
Developing incident classification and prioritization criteria.
Creating step-by-step incident response plans.
Aligning plans with organizational objectives and stakeholder needs.
Day 3:
Communication and Coordination
Establishing clear communication channels during incidents.
Roles and responsibilities of incident response teams.
Managing internal and external stakeholder expectations.
Addressing media relations and public perception challenges.
Day 4:
Advanced Tools and Technologies
Leveraging AI and machine learning for incident detection.
Automating response workflows to reduce human error.
Integrating incident management software with existing systems.
Ensuring data privacy and ethical considerations in technology use.
Day 5:
Post-Incident Analysis and Continuous Improvement
Conducting root cause analysis to uncover underlying issues.
Documenting lessons learned and implementing corrective actions.
Measuring the effectiveness of incident response efforts.
Updating policies and procedures based on feedback and trends.
