Day 1:
Foundations of Feedback and Performance Conversations
Understanding the psychology of feedback and its impact on behavior.
Exploring established feedback models (e.g., GROW, SBI).
Identifying barriers to effective feedback delivery.
Building awareness of personal biases in feedback interactions.
Day 2:
Emotional Intelligence and Communication Skills
Developing self-awareness and empathy in coaching conversations.
Mastering active listening and questioning techniques.
Navigating difficult conversations with tact and professionalism.
Practicing assertive yet compassionate communication styles.
Day 3:
Practical Applications of Feedback Models
Applying the GROW model to goal-setting and problem-solving.
Using the SBI framework to deliver clear and actionable feedback.
Conducting role-playing exercises to simulate real-world scenarios.
Receiving peer and instructor feedback to refine skills.
Day 4:
Organizational Context and Cultural Sensitivity
Aligning feedback practices with organizational goals and values.
Adapting feedback strategies to diverse cultural contexts.
Addressing challenges in remote and hybrid work environments.
Evaluating the role of technology in facilitating feedback loops.
Day 5:
Advanced Techniques and Future Trends
Integrating feedback into broader performance management systems.
Leveraging data analytics for evidence-based feedback.
Anticipating future trends in feedback and coaching methodologies.
Creating a personalized action plan for ongoing skill development.
