Day 1:
Foundations of Active Listening
Understanding the principles of active listening.
Identifying barriers to effective listening (e.g., distractions, biases).
Practicing reflective listening techniques.
Exploring the role of empathy in communication.
Day 2:
Verbal Communication Skills
Crafting clear and concise messages for various audiences.
Adapting tone and language to suit professional contexts.
Using storytelling to engage and persuade.
Avoiding common pitfalls in verbal communication (e.g., jargon, ambiguity).
Day 3:
Non-Verbal Communication
Interpreting body language, facial expressions, and gestures.
Aligning verbal and non-verbal cues for consistency.
Recognizing cultural differences in non-verbal communication.
Enhancing presence and confidence during interactions.
Day 4:
Conflict Resolution and Feedback
Applying active listening to de-escalate conflicts.
Delivering constructive feedback without defensiveness.
Utilizing mediation techniques to resolve disputes.
Building trust through transparent and empathetic dialogue.
Day 5:
Practical Applications and Mastery
Simulating real-world scenarios to practice learned skills.
Receiving peer and instructor feedback on communication effectiveness.
Developing a personalized action plan for continuous improvement.
Reviewing compliance requirements for ethical communication practices.
