Day 1:
Foundations of Effective Communication
Understanding communication models and their applications.
Identifying and overcoming common communication barriers.
Developing active listening skills for enhanced understanding.
Exploring the role of non-verbal communication in professional settings.
Day 2:
Emotional Intelligence and Conflict Resolution
Applying emotional intelligence to manage emotions and build empathy.
Techniques for de-escalating conflicts and fostering collaboration.
Practicing assertive communication without aggression.
Role-playing exercises to simulate real-world conflict scenarios.
Day 3:
Mastering Negotiation Strategies
Introduction to key negotiation frameworks: BATNA, ZOPA, and anchoring.
Preparing for negotiations: Gathering information and setting objectives.
Handling difficult counterparts and navigating power imbalances.
Conducting mock negotiations to apply learned concepts.
Day 4:
Crafting Compelling Presentations
Structuring presentations for clarity and impact.
Leveraging storytelling techniques to engage audiences emotionally.
Designing visually appealing slides and supporting materials.
Delivering presentations confidently and handling Q&A sessions.
Day 5:
Cultural Awareness and Continuous Improvement
Adapting communication styles for multicultural audiences.
Navigating cross-cultural negotiations with sensitivity.
Receiving constructive feedback and incorporating it into practice.
Creating a personalized action plan for ongoing skill development.
