Day 1:
Foundations of Executive Support Roles
Understanding the evolving role of executive secretaries and office managers.
Key competencies required for success in senior management support.
Overview of organizational structures and stakeholder dynamics.
Case studies highlighting best practices in executive assistance.
Day 2:
Advanced Time Management Techniques
Introduction to the Eisenhower Matrix and its application.
Prioritization strategies for handling multiple deadlines.
Managing interruptions and maintaining focus in high-pressure environments.
Tools for tracking and optimizing daily schedules.
Day 3:
Document Management and Workflow Optimization
Best practices for organizing and retrieving documents efficiently.
Implementing digital filing systems and cloud-based solutions.
Ensuring compliance with data protection regulations.
Streamlining repetitive tasks through automation tools.
Day 4:
Meeting Coordination and Facilitation
Planning and executing successful meetings, including agendas and minutes.
Virtual meeting etiquette and troubleshooting common issues.
Techniques for keeping discussions focused and productive.
Post-meeting follow-ups and action item tracking.
Day 5:
Emotional Intelligence in the Workplace
Understanding the components of emotional intelligence (self-awareness, empathy, etc.).
Building rapport and trust with senior executives and colleagues.
Conflict resolution strategies for sensitive situations.
Enhancing communication skills for clear and concise interactions.
