Day 1:
Foundations of Interpersonal Skills
Understanding emotional intelligence and its components.
Identifying personal strengths and areas for improvement in communication.
Exploring the impact of self-awareness on interpersonal relationships.
Introduction to active listening techniques and their significance.
Day 2:
Effective Communication Strategies
Recognizing verbal and non-verbal communication cues.
Overcoming common communication barriers in diverse settings.
Practicing clarity and conciseness in written and spoken communication.
Adapting communication styles to different audiences and contexts.
Day 3:
Conflict Resolution and Negotiation
Analyzing root causes of workplace conflicts.
Applying de-escalation techniques to manage tense situations.
Developing win-win negotiation strategies for collaborative outcomes.
Role-playing exercises to practice conflict resolution skills.
Day 4:
Assertiveness and Influence
Differentiating between passive, aggressive, and assertive behaviors.
Building confidence to express opinions and set boundaries.
Leveraging influence tactics to inspire and motivate others.
Case studies on successful assertive leadership in action.
Day 5:
Inclusive Leadership and Future Trends
Promoting psychological safety within teams.
Implementing inclusive practices to support diversity and equity.
Navigating virtual communication challenges in remote work environments.
Staying updated on emerging trends in interpersonal skill development.
