Course Information

Introduction

Conflict is a natural part of interpersonal and organizational dynamics. However, when managed effectively, conflict can lead to innovative solutions, stronger relationships, and improved collaboration.

Emotional intelligence (EI) plays a pivotal role in understanding and navigating conflict effectively.

This course integrates the principles of conflict resolution with the practical application of emotional intelligence to equip participants with the skills and strategies needed to resolve conflicts constructively, maintain positive relationships, and foster a collaborative work environment.

Participants will explore the emotional drivers behind conflict, develop self-awareness, enhance their ability to manage emotions under pressure, and learn practical techniques for fostering mutual understanding and win-win solutions.

By the end of this program, attendees will gain both the knowledge and the tools to transform conflict into opportunities for growth and innovation.

This comprehensive course offers participants the opportunity to develop essential conflict resolution skills while enhancing their emotional intelligence, enabling them to become effective leaders and collaborators in any professional environment.

Objectives

By the end of this course, participants will be able to:

Understand the nature, causes, and types of conflicts in professional settings.
Apply emotional intelligence to identify and manage emotions during conflict situations.
Develop self-awareness and empathy to improve interpersonal communication.
Master practical techniques for resolving conflicts constructively.
Build stronger relationships and create a positive work environment through collaborative problem-solving.
Implement strategies for preventing unnecessary conflicts and de-escalating tensions.
Use negotiation and mediation skills to achieve win-win outcomes in challenging situations.

Who Should Attend?

This course is ideal for professionals at all levels who wish to enhance their conflict resolution and emotional intelligence skills, including:

Managers and team leaders who handle workplace conflicts.
HR professionals involved in employee relations.
Professionals working in high-stress or collaborative environments.
Consultants, coaches, and mentors guiding teams through conflict.
Individuals seeking to improve their interpersonal relationships and communication skills.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm