Day 1:
Foundations of Strategic IT Management
1. The Strategic Role of IT in Modern Organizations
o Aligning IT services with business goals
o The evolving role of the CIO and IT leadership
2. IT Governance and Leadership Principles
o Introduction to COBIT 2019 and ISO/IEC 38500
o Governance vs. Management in IT
3. IT Service Management Frameworks (ITSM)
o Overview of ITIL 4 principles and service lifecycle
o Value co-creation through service integration
4. Digital Transformation and Enterprise Strategy
o The impact of emerging technologies (AI, cloud, edge)
o Positioning IT as a driver of innovation
Day 2:
Planning and Designing IT Services Strategically
1. Strategic IT Service Planning
o Demand forecasting and service portfolio planning
o Service design packages (SDP) and value streams
2. Enterprise Architecture and Infrastructure Strategy
o Designing resilient and scalable IT systems
o Integrating cloud, on-premises, and hybrid models
3. Risk, Compliance, and Continuity Management
o ISO/IEC 27001 and cyber-resilience planning
o Business continuity and disaster recovery
4. Vendor and Outsourcing Strategy
o Strategic sourcing and third-party governance
o Contractual models and performance measurement
Day 3:
Managing IT Services and Operations
1. Service Operations and Support Models
o Incident, problem, and change management (ITIL)
o SLA, OLA, and customer satisfaction metrics
2. IT Operations Automation and Monitoring
o AIOps, observability, and intelligent dashboards
o Monitoring critical services and root cause analysis
3. Performance Management and KPIs
o Designing and using meaningful KPIs
o Linking metrics to strategic business outcomes
4. Service Improvement and Agile Operations
o Continual Service Improvement (CSI) model
o Integrating Agile and DevOps in ITSM
Day 4:
Strategic Leadership in IT Service Management
1. Leading IT Teams for Service Excellence
o IT leadership competencies and team performance
o Cross-functional collaboration and communication
2. Financial Management for IT Services
o IT budgeting, cost optimization, and ROI evaluation
o Chargeback and showback models
3. Change Leadership and Organizational Culture
o Leading digital and operational change
o Overcoming resistance and building transformation champions
4. Stakeholder Engagement and Communication
o Managing expectations across business units
o IT-business partnership models
Day 5:
Integration, Innovation, and Strategic Execution
1. Strategic Alignment and Business Integration
o Balanced Scorecard for IT
o Aligning strategic IT objectives with corporate vision
2. Innovation in IT Services
o Encouraging innovation in service delivery
o Case examples of tech-enabled business value
3. IT Maturity Assessment and Capability Building
o Using CMMI, COBIT, or ITIL maturity models
o Identifying gaps and planning improvements
4. Strategic Roadmapping and Course Review
o Developing a 12–36 month strategic IT roadmap
o Final discussion, reflections, and action planning
