Executive Master in Strategic Finance and Business Leadership

Handling Complaints with Emotional Intelligence
التعامل مع الاعتراضات بالذكاء العاطفي

Course ID:   2510132701ADDS-046ESH-A

Course Dates :          13/10/25             Course Duration :   5   Studying Day/s   Course Location: Barcelona,   Spain

Language:  Arabic


Course Category:          Professional and CPD Training Programs


Course Subcategories:   Emotional Intelligence and Interpersonal Skills


Course Certified By:  * ESHub CPD


* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate


Certification Will Be Issued From :  From London, United Kingdom


Course Fees:      £4,853.70

Vat Not Included in the price. VAT may vary depending on the country where the course or workshop is held.

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Outlines Read More

Executive Master in Strategic Finance and Business Leadership

Course Information

Introduction

Handling Complaints with Emotional Intelligence
التعامل مع الاعتراضات بالذكاء العاطفي

Objectives

Who Should Attend?

Training Method

• التقييم المسبق
• تدريب جماعي مباشر
• استخدام أمثلة واقعية ودراسات حالة وتمارين
• مشاركة ونقاش تفاعلي
• عرض تقديمي باستخدام باوربوينت، وشاشة LCD، ولوح فليب
• أنشطة واختبارات جماعية
• يحصل كل مشارك على جهاز لوحي (7 بوصات) يحتوي على نسخة من العرض التقديمي والشرائح والمطبوعات.
• التقييم اللاحق

Program Support

هذا البرنامج مدعوم بـ:
* مناقشات تفاعلية
* لعب الأدوار
* دراسات حالة وتسليط الضوء على التقنيات المتاحة للمشاركين.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.

Course Outlines

Week 1
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