Course Information

Introduction

The Balanced Scorecard (BSC) and Key Performance Indicators (KPIs) are two of the most powerful tools available for organizations to align strategic objectives with measurable outcomes. This course is designed to provide participants with a comprehensive understanding of how to develop and implement these tools effectively to enhance organizational performance and ensure strategic success. By integrating BSC and KPIs into their performance management frameworks, organizations can bridge the gap between vision and execution.

This course delves into the practical applications of the Balanced Scorecard framework, focusing on the development of strategic objectives, mapping cause-and-effect relationships, and identifying relevant performance indicators. Participants will explore how BSC transforms strategies into actionable plans and fosters a culture of continuous improvement and accountability across teams.

KPIs are integral to measuring and monitoring performance. This course equips participants with the knowledge and skills to select, define, and track meaningful KPIs that are aligned with strategic priorities. Through real-world examples and case studies, participants will learn to identify the right metrics, avoid common pitfalls, and use data to drive informed decision-making.

The training emphasizes the connection between strategy and operations, ensuring participants can create an integrated approach that connects high-level goals to day-to-day activities. It also addresses the challenges of implementing BSC and KPIs in different industries, offering tailored approaches to overcome resistance and ensure stakeholder buy-in.

As organizations navigate an increasingly complex and competitive environment, leveraging tools like BSC and KPIs becomes essential for staying ahead. This course is structured to not only provide theoretical knowledge but also practical insights and tools that participants can immediately apply to their work environments.

By the end of this course, participants will have a robust understanding of how to utilize the Balanced Scorecard and Key Performance Indicators to improve work performance, optimize resources, and achieve strategic objectives effectively.

Objectives

By attending this course, participants will be able to:

Develop and implement a Balanced Scorecard framework tailored to their organizational goals.
Identify, define, and measure Key Performance Indicators that align with strategic objectives.
Translate organizational strategies into actionable plans and measurable results.
Foster a culture of accountability and continuous improvement using BSC and KPIs.
Leverage data-driven insights for more informed decision-making and performance optimization.
Overcome common challenges in implementing BSC and KPIs, ensuring successful integration within their teams or organizations.

Who Should Attend?

This course is ideal for:

Senior executives and leaders responsible for setting and executing organizational strategies.
Managers and supervisors involved in performance management and measurement.
HR and organizational development professionals seeking to improve alignment between strategy and individual performance.
Business analysts, planners, and consultants working on performance improvement initiatives.
Professionals in finance, operations, and project management roles who require tools to track and measure success.
Anyone interested in gaining a deeper understanding of BSC and KPIs to drive business results.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm