Course Information

Introduction

Emotional intelligence (EI) has emerged as a critical skill for effective management and leadership. It is no longer sufficient for managers and leaders to rely solely on technical skills and industry knowledge; the ability to understand, manage, and influence emotions is now recognized as a cornerstone of professional excellence. This course delves into the core principles of emotional intelligence and their application in achieving superior leadership and management outcomes.

This program is designed to help participants enhance their emotional awareness, improve interpersonal relationships, and create collaborative and productive work environments. It highlights the essential skills for managing emotions under pressure, navigating complex workplace dynamics, and fostering an atmosphere of trust and respect. By mastering EI, leaders can strengthen team cohesion, inspire peak performance, and effectively manage conflicts.

Participants will gain deep insights into the five domains of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills. Each domain will be explored through practical strategies, interactive discussions, and real-world examples that are tailored to meet the challenges of modern workplaces.

The course also emphasizes the role of emotional intelligence in decision-making, leadership communication, and change management. As organizations face rapid transformations, emotionally intelligent leaders are better equipped to manage uncertainty, drive innovation, and maintain morale. This makes EI a valuable tool for fostering resilience and adaptability in both leaders and their teams.

Additionally, the course examines the impact of emotional intelligence on diversity, equity, and inclusion (DEI) initiatives. Leaders with strong emotional intelligence can recognize and bridge cultural and generational differences, ensuring an inclusive environment that values diverse perspectives. These competencies are critical for organizations aiming to maintain a competitive edge in a globalized and interconnected world.

Through this immersive training, participants will not only learn the theoretical foundations of emotional intelligence but also develop actionable skills they can immediately apply to enhance their effectiveness as managers and leaders.

Objectives

By attending this course, participants will be able to:

Develop heightened self-awareness and effectively manage their emotions to enhance decision-making.
Strengthen their ability to build trust and rapport through empathetic communication and active listening.
Apply emotional intelligence techniques to resolve conflicts, manage stress, and maintain composure in high-pressure situations.
Cultivate motivational leadership practices that inspire team performance and align with organizational goals.
Foster inclusive leadership by understanding and addressing the emotional and cultural needs of diverse teams.
Integrate emotional intelligence into leadership strategies to improve employee engagement and organizational resilience.

Who Should Attend?

This course is ideal for:

Managers and leaders seeking to enhance their interpersonal and leadership skills.
HR professionals responsible for team development and fostering organizational culture.
Team leaders and supervisors aiming to improve collaboration and conflict resolution skills.
Executives involved in strategic decision-making and organizational change management.
Professionals aspiring to develop advanced emotional intelligence competencies for career growth.
Individuals in leadership roles across industries who wish to drive better results through people-centered approaches.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm