Course Information

Introduction

Effective leadership is not just about making decisions and driving results; it is also about managing conflicts with integrity and ensuring that ethical principles guide all actions. Conflict is an inevitable aspect of any organization, arising from differences in values, priorities, and interests. If managed improperly, conflict can lead to decreased productivity, poor morale, and even reputational damage. Ethical leadership plays a critical role in transforming conflicts into opportunities for growth and innovation by fostering trust, accountability, and transparency within teams.

Leaders who possess strong conflict resolution skills and uphold ethical standards create environments where employees feel heard, valued, and motivated. Ethical leadership ensures that decision-making processes are fair, inclusive, and aligned with the core values of an organization. Without a solid ethical foundation, conflict resolution efforts may lack credibility and effectiveness, leading to further disputes and organizational instability.

This course is designed to equip professionals with the essential tools and strategies to manage and resolve conflicts effectively while maintaining ethical leadership principles. Participants will explore the psychological and structural causes of workplace conflicts, understand various resolution techniques, and learn how to implement ethical decision-making frameworks in challenging situations.

Through interactive discussions, real-world case studies, and practical exercises, participants will gain insights into negotiation techniques, mediation processes, and ethical dilemmas that arise in leadership. By the end of the course, attendees will be able to navigate conflicts confidently, foster a culture of ethical leadership, and contribute to a more harmonious and productive work environment.

Organizations that prioritize conflict resolution and ethical leadership not only enhance internal collaboration but also build a reputation for integrity and fairness. As businesses operate in increasingly complex and diverse environments, the ability to manage conflict ethically is a crucial skill for leaders at all levels.

Whether you are an executive, a manager, or a team leader, this course will provide you with the knowledge and techniques to resolve conflicts constructively, uphold ethical values, and create a positive organizational culture.

Objectives

By attending this course, participants will be able to:

Identify the root causes of workplace conflicts and assess their impact on individuals and teams.
Apply proven conflict resolution techniques such as negotiation, mediation, and arbitration.
Develop ethical decision-making skills to ensure fairness and integrity in resolving disputes.
Strengthen leadership competencies to foster a culture of transparency, accountability, and trust.
Manage difficult conversations effectively and turn conflicts into opportunities for growth.
Implement policies and frameworks that promote ethical leadership within their organizations.
Recognize and address ethical dilemmas that may arise in professional settings.
Enhance communication skills to de-escalate tensions and promote constructive dialogue.

Who Should Attend?

This course is ideal for:

Executives, managers, and team leaders seeking to enhance their conflict resolution and ethical leadership skills.
Human resource professionals responsible for handling workplace disputes and employee relations.
Business owners and entrepreneurs who want to foster a strong ethical culture in their organizations.
Professionals in high-stakes environments where ethical decision-making and conflict management are critical.
Government officials, policymakers, and public sector professionals dealing with ethical governance.
Consultants, trainers, and coaches who advise organizations on leadership development and corporate ethics.
Anyone interested in improving their ability to manage conflicts while maintaining ethical standards in professional settings.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.