Quality Management - Quality Tools
Course ID: 261019 0101 299ESH
Course Dates : 19/10/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Leadership & Management Development Operational Excellence Performance Management Process Improvement Strategic Management
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Pay in Full Now
Introduction
Quality tools provide structured methods for identifying problems, analysing performance and improving processes. Organisations use these tools to reduce defects, improve consistency and support evidence-based quality decisions across operations and projects.
This programme provides participants with practical knowledge of commonly used quality tools and their applications. Participants will learn how to collect and analyse data, identify root causes, monitor process performance and apply improvement techniques to enhance quality outcomes.
Objectives
1. Apply quality tools to identify and analyse process performance issues.
2. Analyse quality data using structured methods to support improvement decisions.
3. Develop practical approaches for root cause identification and problem solving.
4. Evaluate process performance using quality measurement techniques.
5. Improve quality outcomes through effective application of quality improvement tools.
2. Analyse quality data using structured methods to support improvement decisions.
3. Develop practical approaches for root cause identification and problem solving.
4. Evaluate process performance using quality measurement techniques.
5. Improve quality outcomes through effective application of quality improvement tools.
Who Should Attend
1. Quality Managers.
2. Quality Engineers.
3. Process Improvement Specialists.
4. Operations Managers.
5. Internal Auditors.
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1
Quality Tools Fundamentals
- Understanding the purpose of quality tools
- Identifying applications across different processes
- Selecting appropriate tools for quality challenges
Data Collection Tools
- Understanding quality data requirements
- Using check sheets and data collection methods
- Improving data accuracy and consistency
Basic Quality Analysis
- Analysing quality information
- Identifying performance patterns
- Supporting evidence-based decisions
Day 2
Pareto Analysis
- Understanding the Pareto principle
- Identifying major quality issues
- Prioritising improvement efforts
Cause and Effect Analysis
- Developing fishbone diagrams
- Exploring potential causes of problems
- Supporting root cause identification
5 Whys Analysis
- Applying the 5 Whys technique
- Investigating underlying causes
- Improving problem-solving effectiveness
Day 3
Process Mapping Tools
- Mapping quality-related processes
- Identifying process weaknesses
- Supporting process improvement
Control Charts
- Understanding process variation
- Monitoring quality performance
- Identifying unusual process behaviour
Statistical Quality Analysis
- Applying basic statistical methods
- Interpreting quality data
- Supporting quality improvement decisions
Day 4
Quality Auditing Tools
- Using audit tools and checklists
- Reviewing process compliance
- Identifying improvement opportunities
Defect Analysis
- Analysing quality failures
- Identifying defect patterns
- Developing improvement actions
Corrective Action Tools
- Supporting corrective action processes
- Tracking improvement activities
- Evaluating action effectiveness
Day 5
Applying Quality Tools
- Using quality tools in workplace scenarios
- Selecting suitable improvement methods
- Developing practical quality solutions
Building Quality Improvement Practices
- Integrating quality tools into daily work
- Supporting continuous improvement
- Strengthening quality capability
Review and Action Planning
- Reviewing quality management quality tools and frameworks
- Preparing a personal implementation or development plan
- Course review, feedback and implementation planning
