Course Information

Introduction

Quality control and assurance provide the systems and practices required to ensure products, services and processes consistently meet defined requirements. Effective quality practices help organisations prevent defects, improve reliability and maintain confidence among customers and stakeholders.

This programme provides participants with practical methods for planning, implementing and improving quality control and assurance activities. Participants will learn how to establish quality standards, conduct inspections and audits, analyse quality issues and support continuous improvement.

Objectives

1. Apply quality control and assurance principles to support consistent organisational performance.
2. Analyse quality requirements and develop appropriate inspection and monitoring approaches.
3. Design quality assurance activities including reviews, audits and process evaluations.
4. Evaluate quality performance data to identify issues and improvement opportunities.
5. Improve quality outcomes through effective corrective actions and continuous improvement practices.

Who Should Attend?

1. Quality Managers.
2. Quality Assurance Engineers.
3. Quality Control Inspectors.
4. Operations Managers.
5. Process Improvement Specialists.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.