Process Improvement
Course ID: 260921 0101 265ESH
Course Dates : 21/09/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Operational Excellence Performance Management Process Improvement Professional Practice & Standards Strategic Management
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Pay in Full Now
Introduction
Every organization depends on reliable, efficient processes. This course, Process Improvement, equips professionals with a pragmatic toolkit to eliminate waste, reduce variation, and deliver measurable performance gains. Through a combination of proven methodologies (Lean, Six Sigma, PDCA), hands-on tools, and change management practices, participants will learn to diagnose process issues, design targeted improvements, and embed controls that sustain results.
Objectives
1. Map end-to-end processes and distinguish value-add from waste using standard mapping techniques.
2. Define, collect, and analyze process performance metrics (cycle time, throughput, yield) to establish baselines.
3. Use root-cause tools (5 Whys, fishbone, Pareto) to prioritize the highest-impact problems.
4. Apply Lean and Six Sigma techniques to design and pilot process changes and small-scale experiments.
5. Create implementation and control plans, including dashboards and audit checks, to sustain improvements.
2. Define, collect, and analyze process performance metrics (cycle time, throughput, yield) to establish baselines.
3. Use root-cause tools (5 Whys, fishbone, Pareto) to prioritize the highest-impact problems.
4. Apply Lean and Six Sigma techniques to design and pilot process changes and small-scale experiments.
5. Create implementation and control plans, including dashboards and audit checks, to sustain improvements.
Who Should Attend
1. Operations managers responsible for daily process performance.
2. Process engineers and process designers.
3. Quality assurance and quality engineering managers.
4. Continuous improvement leads or Lean/Six Sigma practitioners.
5. Project managers overseeing operational change or transformation initiatives.
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1
Process Improvement Fundamentals
- Understanding the principles of process improvement
- Linking process performance with business outcomes
- Identifying opportunities for improvement
Process Mapping
- Creating end-to-end process maps
- Identifying process activities and handoffs
- Understanding process flows and dependencies
Value and Waste Analysis
- Distinguishing value-added and non-value-added activities
- Identifying sources of process waste
- Prioritising improvement opportunities
Day 2
Process Performance Measurement
- Defining process performance metrics
- Measuring cycle time, throughput and yield
- Establishing process performance baselines
Process Data Analysis
- Collecting reliable process data
- Analysing performance trends
- Identifying process improvement opportunities
Root Cause Analysis
- Applying 5 Whys techniques
- Using fishbone analysis methods
- Applying Pareto analysis to prioritise issues
Day 3
Lean Improvement Methods
- Understanding Lean principles
- Applying waste reduction techniques
- Improving process flow and efficiency
Six Sigma Approaches
- Understanding Six Sigma concepts
- Applying structured improvement methods
- Using data to support process decisions
Process Change Design
- Developing improved process solutions
- Evaluating potential impacts
- Preparing improvement proposals
Day 4
Process Improvement Implementation
- Planning process improvement initiatives
- Designing pilot improvements
- Managing implementation activities
Testing and Validation
- Conducting small-scale process experiments
- Measuring improvement results
- Refining solutions based on evidence
Change Management for Process Improvement
- Engaging stakeholders during change
- Managing resistance to new processes
- Supporting successful adoption
Day 5
Process Control and Sustainability
- Developing control plans
- Establishing monitoring methods
- Maintaining improvement results
Process Improvement Reporting
- Creating improvement dashboards
- Communicating progress and outcomes
- Supporting continuous improvement decisions
Review and Action Planning
- Reviewing process improvement tools and frameworks
- Preparing a personal implementation or development plan
- Course review, feedback and implementation planning
