Problem Solving and Decision Making
Course ID: 260921 0101 263ESH
Course Dates : 21/09/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Organisational Effectiveness Performance Management Professional Practice & Standards Strategic Management
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Pay in Full Now
Introduction
Learn a practical method for solving workplace problems and making clear, defensible decisions. You will practice diagnosing root causes, testing assumptions, and weighing trade-offs. The course focuses on using evidence, managing stakeholders, and reducing common bias. Participants leave able to move from choice to action with accountability.
Objectives
1. Apply a structured problem‑solving process to frame issues and identify root causes.
2. Use quantitative and qualitative evidence to evaluate options and quantify trade‑offs.
3. Build simple decision models (decision trees, cost–benefit summaries) to compare alternatives.
4. Facilitate focused decision sessions that surface assumptions and reduce bias.
5. Translate decisions into implementation plans with clear milestones, owners, and risk mitigations.
2. Use quantitative and qualitative evidence to evaluate options and quantify trade‑offs.
3. Build simple decision models (decision trees, cost–benefit summaries) to compare alternatives.
4. Facilitate focused decision sessions that surface assumptions and reduce bias.
5. Translate decisions into implementation plans with clear milestones, owners, and risk mitigations.
Who Should Attend
Product managers
Project managers
Operations managers
Business analysts
Engineering team leads
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1
Problem Solving Fundamentals
- Understanding structured approaches to problem solving
- Identifying the difference between symptoms and root causes
- Establishing a systematic problem-solving mindset
Problem Framing and Decomposition
- Defining clear problem statements
- Breaking complex problems into manageable parts
- Identifying priority areas for analysis
Root Cause Identification
- Exploring methods for identifying underlying causes
- Analysing contributing factors
- Establishing evidence-based problem understanding
Day 2
Structured Problem-Solving Methods
- Applying A3 problem-solving methodology
- Understanding DMAIC principles
- Selecting suitable methods for different situations
Problem Analysis Techniques
- Analysing information and available data
- Identifying patterns and relationships
- Supporting conclusions with evidence
Developing Solutions
- Generating practical solution options
- Evaluating potential outcomes
- Selecting appropriate improvement actions
Day 3
Decision-Making Fundamentals
- Understanding effective decision-making processes
- Identifying factors influencing decisions
- Establishing clear decision criteria
Decision Analysis Tools
- Applying decision trees
- Conducting cost-benefit analysis
- Using multi-criteria analysis techniques
Decision Documentation
- Recording decision rationale
- Improving decision transparency
- Supporting accountability and follow-up
Day 4
Team Problem-Solving
- Facilitating collaborative problem-solving sessions
- Encouraging constructive team discussions
- Building agreement on solutions
Decision Bias Awareness
- Identifying common decision biases
- Improving objectivity in decision-making
- Applying techniques to reduce bias
Managing Trade-Off Decisions
- Evaluating competing priorities
- Balancing risks and benefits
- Making informed choices under constraints
Day 5
Testing Solutions
- Designing small-scale tests and pilots
- Defining measurable success criteria
- Evaluating results and learning
Implementing Decisions
- Developing implementation actions
- Monitoring outcomes
- Adjusting approaches based on results
Review and Action Planning
- Reviewing problem solving and decision making tools and frameworks
- Preparing a personal implementation or development plan
- Course review, feedback and implementation planning
