Problem Solving - Root Cause
Course ID: 260921 0101 261ESH
Course Dates : 21/09/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Organisational Effectiveness Performance Management Professional Practice & Standards Strategic Management
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Pay in Full Now
Introduction
Every persistent problem costs time, money and customer confidence. This course teaches a structured, evidence-driven approach to identify true root causes, stop recurring failures and embed sustainable fixes. Through practical frameworks, industry-standard tools and hands-on exercises, participants learn to turn symptoms into corrective actions that deliver measurable improvement.
Objectives
1. Write a clear problem statement and scope using measurable indicators.
2. Collect and validate evidence and data needed for root-cause analysis.
3. Apply structured analysis methods (5 Whys, fishbone, fault-tree, Pareto) to identify root causes.
4. Design, test and document corrective and preventive actions with acceptance criteria and verification plans.
5. Lead cross-functional RCA sessions and produce a controls-and-follow-up plan to prevent recurrence.
2. Collect and validate evidence and data needed for root-cause analysis.
3. Apply structured analysis methods (5 Whys, fishbone, fault-tree, Pareto) to identify root causes.
4. Design, test and document corrective and preventive actions with acceptance criteria and verification plans.
5. Lead cross-functional RCA sessions and produce a controls-and-follow-up plan to prevent recurrence.
Who Should Attend
1. Operations managers (production or site leads)
2. Quality engineers and quality managers
3. Maintenance supervisors and reliability engineers
4. Process improvement / continuous improvement practitioners (Lean, Six Sigma)
5. Product or process design engineers
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1
Root Cause Analysis Fundamentals
- Understanding the purpose of root cause analysis
- Differentiating symptoms from root causes
- Identifying the impact of recurring problems
Problem Definition and Scoping
- Writing clear problem statements
- Defining problem scope and boundaries
- Establishing measurable indicators and objectives
Evidence Collection
- Identifying required data sources
- Collecting reliable problem information
- Validating evidence before analysis
Day 2
Root Cause Analysis Techniques
- Applying the 5 Whys method
- Using fishbone diagrams to identify causes
- Exploring fault-tree analysis approaches
Data-Based Problem Analysis
- Analysing problem data and trends
- Applying Pareto analysis techniques
- Prioritising critical causes
Cause Validation
- Testing potential root causes
- Confirming causes with evidence
- Avoiding assumptions during analysis
Day 3
Developing Corrective Actions
- Designing solutions that address root causes
- Defining corrective action responsibilities
- Establishing implementation timelines
Preventive Action Planning
- Identifying methods to prevent recurrence
- Developing sustainable improvement measures
- Integrating preventive actions into processes
Verification and Acceptance Criteria
- Defining success measures
- Testing corrective action effectiveness
- Documenting verification results
Day 4
Cross-Functional RCA Facilitation
- Leading structured root cause sessions
- Managing team participation
- Supporting collaborative problem solving
Process Reliability Improvement
- Identifying reliability improvement opportunities
- Strengthening process controls
- Reducing repeat failures
RCA Documentation and Reporting
- Preparing root cause analysis reports
- Presenting findings clearly
- Supporting management decisions
Day 5
Control and Follow-Up Planning
- Establishing monitoring activities
- Defining follow-up responsibilities
- Maintaining improvement results
Embedding Root Cause Practices
- Building organisational RCA capability
- Standardising problem-solving approaches
- Supporting continuous improvement
Review and Action Planning
- Reviewing problem solving root cause tools and frameworks
- Preparing a personal implementation or development plan
- Course review, feedback and implementation planning
