Course Information

Introduction

Operations Management Essentials provides a practical introduction to the principles, tools, and techniques required to manage day-to-day operations effectively. Successful operations management ensures that people, processes, resources, and technology work together to deliver products and services efficiently while maintaining quality, controlling costs, and meeting customer expectations. Strong operational practices improve productivity, support business growth, and create sustainable organisational performance.

This five-day course introduces the core elements of operations management, including process design, resource planning, quality management, performance measurement, supply chain coordination, and continuous improvement. Through practical exercises, case studies, and operational scenarios, participants will develop the knowledge and skills required to improve operational performance in manufacturing, service, and project-based environments.

Objectives

1. Explain the core principles of operations management and their contribution to organisational performance.
2. Apply practical methods for managing operational processes, resources, quality, and productivity.
3. Monitor operational performance using appropriate KPIs, reporting techniques, and performance reviews.
4. Improve operational efficiency by identifying waste, reducing bottlenecks, and supporting continuous improvement initiatives.
5. Develop practical operational action plans that align people, processes, and resources with organisational objectives.

Who Should Attend?

1. Newly appointed Operations Managers and Supervisors.
2. Team Leaders responsible for operational performance.
3. Production and Service Managers overseeing daily operations.
4. Business Analysts and Continuous Improvement professionals supporting operational excellence.
5. Professionals preparing to move into operations management roles.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.