Negotiation Skills - Conflict Control
Course ID: 260817 0101 1072Proj
Course Dates : 17/08/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Executive Communication & Influence Leadership & Management Development Professional Practice & Standards Strategic Management
Course Certified By: Projacs Academy & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Pay in Full Now
Introduction
Conflict often blocks deals and damages working relationships. This five-day course teaches practical negotiation techniques to control disputes and secure workable agreements. Sessions combine diagnosis, de‑escalation tools, and deal design you can use on the job. Emphasis is on repeatable methods and real negotiation practice.
Objectives
1. Draft a negotiation plan that defines BATNA, reservation price, concession sequence, and success criteria.
2. Diagnose the root causes of a conflict and select targeted responses (interest-based, positional, or procedural).
3. Use at least three de‑escalation techniques—reframing, neutral language, calibrated pauses—to reduce emotional intensity in real time.
4. Apply framing, anchoring, and calibrated questioning to shift positions while preserving the relationship.
5. Lead multi‑party negotiations with stakeholder mapping, clear roles, and a shared agenda to close sustainable agreements.
2. Diagnose the root causes of a conflict and select targeted responses (interest-based, positional, or procedural).
3. Use at least three de‑escalation techniques—reframing, neutral language, calibrated pauses—to reduce emotional intensity in real time.
4. Apply framing, anchoring, and calibrated questioning to shift positions while preserving the relationship.
5. Lead multi‑party negotiations with stakeholder mapping, clear roles, and a shared agenda to close sustainable agreements.
Who Should Attend
Procurement managers and strategic buyers
Project managers who negotiate scope, timelines, or resources with multiple teams
HR managers and employee-relations specialists handling workplace disputes
Sales or account managers responsible for high-value or complex contracts
Operations or supplier‑relationship managers who resolve vendor conflicts
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Understanding Conflict in Negotiation
1. Foundations of Negotiation and Conflict
- Understanding the causes of negotiation conflict
- Differentiating interests, positions, and procedures
- Recognising the impact of unresolved disputes
2. Preparing for Conflict Negotiations
- Defining BATNA and reservation points
- Establishing negotiation objectives
- Planning concession strategies and success criteria
3. Conflict Diagnosis
- Identifying root causes of disagreement
- Analysing stakeholder interests
- Selecting appropriate negotiation approaches
Day 2 – Communication and De-escalation
1. Managing Emotions During Negotiation
- Recognising emotional triggers
- Maintaining professional self-control
- Building trust under pressure
2. De-escalation Techniques
- Using neutral language effectively
- Applying reframing techniques
- Using calibrated pauses to reduce tension
3. Active Listening and Questioning
- Exploring underlying concerns
- Asking calibrated negotiation questions
- Confirming understanding before responding
Day 3 – Influencing Constructive Outcomes
1. Negotiation Framing
- Presenting issues objectively
- Shifting discussions from positions to interests
- Building common ground
2. Anchoring and Trade-Offs
- Using anchoring responsibly
- Negotiating mutually beneficial concessions
- Creating balanced agreements
3. Managing Difficult Behaviours
- Responding to aggressive negotiation tactics
- Handling deadlocks professionally
- Maintaining productive dialogue
Day 4 – Multi-Party Conflict Negotiation
1. Stakeholder Analysis
- Mapping stakeholder interests and influence
- Identifying potential areas of disagreement
- Managing competing priorities
2. Facilitating Multi-Party Negotiations
- Establishing negotiation roles
- Developing shared agendas
- Building consensus among participants
3. Sustaining Negotiated Agreements
- Confirming responsibilities and commitments
- Managing implementation risks
- Strengthening long-term working relationships
Day 5 – Practical Conflict Negotiation Workshop
1. Conflict Negotiation Simulation
- Diagnosing realistic workplace conflicts
- Applying de-escalation and negotiation techniques
- Managing complex negotiation scenarios
2. Multi-Party Negotiation Exercise
- Facilitating negotiations involving multiple stakeholders
- Building sustainable agreements
- Receiving facilitator and peer feedback
3. Conflict Negotiation Review and Action Planning
- Reviewing conflict negotiation tools and frameworks
- Preparing a personal negotiation improvement plan
- Course review, feedback and implementation planning
