Course Information

Introduction

Emotional intelligence is a practical skill that improves communication, decision-making, and team outcomes. This five-day course teaches how to read emotions in yourself and others, manage your reactions, and influence conversations constructively. You will work on typical workplace situations: feedback, conflict, and leading change. It matters because teams are more distributed and decisions involve more stakeholders. Emotional dynamics now shape performance, collaboration, and retention.

Objectives

Identify emotional cues in meetings and one-on-ones and name their likely impact on behavior.
Use specific self-regulation techniques to stay calm and effective during tense interactions.
Apply active listening and empathy to clarify intent and build trust.
Deliver feedback and handle disagreements so conversations remain productive and relationships stay intact.
Incorporate emotional signals into decision and follow-up plans to reduce bias and improve team execution.

Who Should Attend?

First-line managers and team leads responsible for day-to-day performance
Project managers who coordinate cross-functional work
HR business partners and talent managers who coach leaders
Customer-facing managers (account managers, customer success leads)
Product and program managers who align stakeholders and drive delivery

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.