Course Information

Introduction

This five-day course teaches practical steps to move digital initiatives from pilots to repeatable value. It covers strategy, operating models, customer and operational journey mapping, technology choices, and measurement. Participants practice tools and templates they can apply to current projects. The focus is on reducing risk and delivering measurable outcomes.

Objectives

1. Assess an organisation's digital maturity with a simple framework and identify the top three priority initiatives.
2. Map customer and operational journeys to pinpoint digital touchpoints and high-impact quick wins.
3. Develop a 12–18 month transformation roadmap with prioritized initiatives, timelines, resource estimates and clear KPIs.
4. Produce a concise business case that quantifies benefits, costs and key risks to support decision-making.
5. Set up governance and change practices including roles, decision gates, vendor selection criteria and a capability-building plan.

Who Should Attend?

1. Digital transformation leads or program managers responsible for delivering cross-functional change.
2. Heads of operations or operations managers overseeing process and efficiency improvements.
3. Product managers accountable for digital products or services.
4. IT directors, architecture or infrastructure managers making technology and vendor decisions.
5. Business unit leaders or functional sponsors who must align teams and budgets for transformation.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.