Crisis Management - Crisis Basics
Course ID: 260427 0101 097ESH
Course Dates : 27/04/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Governance & Compliance Leadership & Management Development Risk Management Strategic Management
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Date has passed please contact us Sales@e-s-hub.com
Introduction
Crises happen. How you respond determines safety, operational continuity, legal exposure, and public trust. This five-day course teaches essential crisis frameworks, decision protocols, and practical communication tactics. You will practice realistic scenarios and leave with a usable starter plan.
Objectives
1. Apply a simple incident command structure to assign roles and make timely decisions.
2. Assess and prioritise immediate risks to people, assets, and operations.
3. Draft clear internal and external messages for the first 72 hours after an incident.
4. Run and evaluate a tabletop exercise to identify gaps in response and command.
5. Produce a 90-day starter crisis plan with triggers, escalation paths, and key contacts.
2. Assess and prioritise immediate risks to people, assets, and operations.
3. Draft clear internal and external messages for the first 72 hours after an incident.
4. Run and evaluate a tabletop exercise to identify gaps in response and command.
5. Produce a 90-day starter crisis plan with triggers, escalation paths, and key contacts.
Who Should Attend
1. Incident/Crisis Managers responsible for coordinating response.
2. Corporate Communications or PR Managers who handle external messages.
3. Operations or Plant Managers accountable for continuity of critical functions.
4. Business Continuity, Risk, or Resilience Managers who build recovery plans.
5. HR Business Partners or Employee Relations Managers responsible for staff safety and welfare.
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Foundations of Crisis Management
1. Understanding Organisational Crises
- Types and characteristics of crises
- Crisis life cycle and escalation stages
- Impact on people, operations and reputation
2. Incident Command Structure
- Incident command principles
- Assigning command roles and responsibilities
- Establishing decision-making authority
3. Initial Crisis Assessment
- Identifying immediate threats
- Prioritising life safety and critical assets
- Activating the crisis response
Day 2 – Crisis Planning and Preparedness
1. Crisis Management Planning
- Components of a crisis plan
- Crisis activation criteria
- Escalation pathways
2. Risk Prioritisation
- Assessing operational impacts
- Evaluating business disruption
- Prioritising response actions
3. Resource Coordination
- Mobilising response teams
- Managing critical resources
- Coordinating with support functions
Day 3 – Crisis Communication
1. Internal Communication
- Employee notifications
- Leadership briefings
- Maintaining information accuracy
2. External Communication
- Media statements
- Customer and stakeholder updates
- Working with regulators and authorities
3. Communication During the First 72 Hours
- Establishing communication priorities
- Managing misinformation
- Maintaining public confidence
Day 4 – Crisis Exercises and Evaluation
1. Tabletop Exercise Design
- Defining exercise objectives
- Developing realistic scenarios
- Assigning participant roles
2. Conducting Crisis Simulations
- Testing command structures
- Evaluating response decisions
- Recording observations and findings
3. After-Action Review
- Identifying strengths and weaknesses
- Capturing lessons learned
- Preparing improvement actions
Day 5 – Practical Crisis Management Workshop
1. Building a 90-Day Crisis Plan
- Defining crisis triggers
- Creating escalation procedures
- Preparing emergency contact lists
2. Crisis Response Simulation
- Managing an evolving incident
- Coordinating communications and operations
- Supporting executive decision-making
3. Implementation Planning
- Prioritising improvement initiatives
- Assigning responsibilities and timelines
- Course review, feedback and implementation planning
