English for Command and Control
Course ID: 260413 0105 528ESH
Course Dates : 13/04/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Language Skills for Professionals
Course Subcategories:
Academic & Professional English Business Communication Negotiation Skills Presentation Skills Professional Writing
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Date has passed please contact us Sales@e-s-hub.com
Introduction
This five-day course develops practical English for command-and-control work. It concentrates on clear radio calls, concise briefings, accurate reports and reliable handovers. Participants practice standard phraseology, readbacks and plain-language alternatives under realistic pressure. The course reduces miscommunication, shortens decision cycles and supports safer operations.
Objectives
1. Use standard phraseology and plain-language alternatives for radio and tactical exchanges.
2. Deliver concise, structured incident briefings and handovers.
3. Produce clear, unambiguous incident logs, reports and resource requests.
4. Execute accurate readbacks, confirmations and call-sign protocols.
5. Maintain controlled voice, pacing and language under stress to preserve command presence.
2. Deliver concise, structured incident briefings and handovers.
3. Produce clear, unambiguous incident logs, reports and resource requests.
4. Execute accurate readbacks, confirmations and call-sign protocols.
5. Maintain controlled voice, pacing and language under stress to preserve command presence.
Who Should Attend
Emergency dispatchers (911/112 operators)
Police control room supervisors and tactical communications officers
Fire service incident commanders and station control officers
Emergency medical services (EMS) dispatch supervisors
Emergency Operations Centre (EOC) communications officers
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Foundations of English for Command and Control
1. Introduction to Command and Control Communication
- Principles of operational communication
- Roles and responsibilities in command environments
- Characteristics of clear and effective communication
2. Standard Operational Phraseology
- Plain English and standard phraseology
- Call signs and communication protocols
- Structuring concise operational messages
3. Active Listening and Closed-Loop Communication
- Readback and confirmation techniques
- Detecting and correcting communication errors
- Maintaining communication accuracy under pressure
Day 2 – Radio and Telephone Communication
1. Radio Communication Procedures
- Routine radio exchanges
- Prioritising operational traffic
- Managing communication discipline
2. Telephone Communication
- Receiving emergency calls
- Relaying operational information
- Confirming instructions and actions
3. Resource Coordination
- Requesting and allocating resources
- Updating operational status
- Coordinating multiple response units
Day 3 – Briefings, Reports and Situation Updates
1. Operational Briefings
- Structuring incident briefings
- Communicating objectives and priorities
- Assigning responsibilities
2. Situation Reports
- Preparing concise SITREPs
- Reporting changing operational conditions
- Highlighting critical information
3. Incident Documentation
- Recording operational events
- Logging communications accurately
- Preparing written handover notes
Day 4 – Multi-Agency Coordination
1. Coordinating Multi-Agency Operations
- Police, fire and EMS communication
- Air and maritime coordination
- Maintaining role clarity
2. Communication Under Pressure
- Managing high-volume communications
- Maintaining voice control and clarity
- Handling interruptions and urgent traffic
3. Operational Handover
- Shift handover procedures
- Transferring command information
- Confirming operational continuity
Day 5 – Practical Command and Control Communication
1. Operational Communication Simulations
- Radio communication exercises
- Telephone coordination scenarios
- Multi-agency communication practice
2. Incident Management Exercises
- Delivering operational briefings
- Conducting structured handovers
- Managing dynamic operational situations
3. Performance Assessment and Improvement
- Evaluating communication effectiveness
- Identifying areas for improvement
- Course review, feedback and personal action planning
