Communication Skills - Professional Etiquette
Course ID: 260406 0101 918Proj
Course Dates : 06/04/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Executive Communication & Influence Governance & Compliance Leadership & Management Development Professional Practice & Standards
Course Certified By: Projacs Academy & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Date has passed please contact us Sales@e-s-hub.com
Introduction
Professional etiquette affects credibility, collaboration, and career progression. This five-day course focuses on practical behaviors for face-to-face and virtual work. You will practice realistic workplace scenarios: meetings, calls, emails, feedback, and cross-cultural exchanges. The aim is fewer misunderstandings and clearer professional relationships.
Objectives
1. Demonstrate polished meeting behavior for in-person and virtual settings: punctual starts, clear agendas, turn-taking, and appropriate camera/microphone use.
2. Write concise, purpose-driven emails and messages with clear subject lines, calls to action, and audience-appropriate tone.
3. Run professional phone and video calls using effective openings/closings, signal checks, and techniques for handling interruptions.
4. Give and receive constructive feedback using structured frameworks while maintaining professional composure.
5. Adapt communication style to cultural differences, hierarchy, and power dynamics to reduce misunderstandings.
2. Write concise, purpose-driven emails and messages with clear subject lines, calls to action, and audience-appropriate tone.
3. Run professional phone and video calls using effective openings/closings, signal checks, and techniques for handling interruptions.
4. Give and receive constructive feedback using structured frameworks while maintaining professional composure.
5. Adapt communication style to cultural differences, hierarchy, and power dynamics to reduce misunderstandings.
Who Should Attend
First-line managers and team leads
Client-facing consultants and advisors
Sales account managers and business development representatives
HR generalists and talent partners
Project managers and program coordinators
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Foundations of Professional Workplace Etiquette
1. Professional Behaviour in the Workplace
- Principles of workplace professionalism
- Building credibility and trust
- Personal accountability and respect
2. First Impressions and Business Presence
- Professional appearance and conduct
- Positive body language
- Confidence and workplace courtesy
3. Communication Etiquette Fundamentals
- Active listening techniques
- Professional verbal communication
- Choosing appropriate communication methods
Day 2 – Professional Meetings and Workplace Communication
1. Meeting Etiquette
- Preparing agendas and objectives
- Managing participation and turn-taking
- Following up with clear action points
2. Virtual Meeting Best Practices
- Camera and microphone etiquette
- Managing online participation
- Maintaining engagement in virtual meetings
3. Business Email and Messaging Etiquette
- Writing effective subject lines
- Using professional tone and language
- Creating clear calls to action
Day 3 – Telephone, Video Calls and Professional Relationships
1. Telephone Communication
- Professional greetings and introductions
- Managing conversations effectively
- Closing calls professionally
2. Video Call Communication
- Building rapport online
- Handling technical interruptions
- Maintaining professionalism throughout meetings
3. Workplace Relationships
- Respecting organisational hierarchy
- Collaborating across departments
- Building positive professional networks
Day 4 – Feedback, Difficult Conversations and Cross-Cultural Etiquette
1. Giving and Receiving Feedback
- Using structured feedback models
- Receiving feedback professionally
- Encouraging continuous improvement
2. Managing Challenging Conversations
- Addressing disagreements respectfully
- Managing emotions professionally
- Reaching constructive outcomes
3. Cross-Cultural Professional Communication
- Understanding cultural differences
- Adapting communication styles
- Demonstrating cultural awareness and respect
Day 5 – Practical Workplace Etiquette Workshop
1. Professional Workplace Simulations
- Meeting participation exercises
- Client interaction scenarios
- Team communication activities
2. Business Communication Practice
- Email writing exercises
- Telephone and video call role plays
- Feedback discussions
3. Professional Development Planning
- Evaluating communication effectiveness
- Identifying improvement opportunities
- Course review, feedback and personal action plan
