Communication Skills - Workplace Communication
Course ID: 260406 0101 067ESH
Course Dates : 06/04/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Executive Communication & Influence Leadership & Management Development Professional Practice & Standards Strategic Management
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Date has passed please contact us Sales@e-s-hub.com
Introduction
Workplace communication determines how work gets done and how teams solve problems. This course teaches clear, practical communication skills you can use every day. You will practice real scenarios and leave with templates and routines that reduce misunderstandings and speed decisions. The focus is on direct, usable techniques rather than theory.
Objectives
1. Write concise emails and chat messages that prompt the right response and cut follow-up questions.
2. Plan and run meetings with clear agendas, time control, and documented next steps.
3. Give and receive constructive feedback using a repeatable framework that reduces defensiveness.
4. Explain technical or complex information in plain language for different audiences.
5. Identify and de-escalate common workplace conflicts and reach practical agreements.
2. Plan and run meetings with clear agendas, time control, and documented next steps.
3. Give and receive constructive feedback using a repeatable framework that reduces defensiveness.
4. Explain technical or complex information in plain language for different audiences.
5. Identify and de-escalate common workplace conflicts and reach practical agreements.
Who Should Attend
1. First-line managers and team leaders responsible for direct reports.
2. Project managers who coordinate cross-functional work.
3. Customer success managers and account managers with regular client contact.
4. HR generalists and people managers handling feedback and conduct issues.
5. Engineers, analysts, and technical specialists who present work to non-technical stakeholders.
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Foundations of Effective Workplace Communication
1. Principles of Workplace Communication
- Purpose-driven communication
- Clear and concise messaging
- Selecting the appropriate communication method
2. Active Listening Skills
- Listening for understanding
- Asking effective questions
- Confirming key information
3. Communication Planning
- Identifying communication objectives
- Understanding audience needs
- Organising messages for clarity
Day 2 – Professional Written and Digital Communication
1. Business Email Writing
- Writing effective subject lines
- Structuring professional emails
- Creating clear calls to action
2. Workplace Chat and Messaging
- Using instant messaging professionally
- Maintaining clarity and brevity
- Managing response expectations
3. Documenting Communication
- Writing meeting summaries
- Recording action items
- Creating reusable communication templates
Day 3 – Meetings and Information Sharing
1. Planning Effective Meetings
- Setting meeting objectives
- Preparing agendas
- Inviting the right participants
2. Facilitating Productive Meetings
- Managing discussions
- Controlling meeting time
- Encouraging balanced participation
3. Explaining Complex Information
- Using plain language
- Simplifying technical concepts
- Supporting messages with visuals and examples
Day 4 – Feedback and Conflict Resolution
1. Giving Constructive Feedback
- Applying structured feedback models
- Focusing on behaviours and outcomes
- Encouraging positive change
2. Receiving Feedback Professionally
- Listening without defensiveness
- Clarifying feedback
- Creating improvement actions
3. Managing Workplace Conflict
- Identifying sources of conflict
- Applying de-escalation techniques
- Negotiating practical agreements
Day 5 – Practical Workplace Communication Workshop
1. Communication Simulations
- Workplace conversation exercises
- Cross-functional collaboration scenarios
- Client communication practice
2. Meeting and Feedback Practice
- Facilitating team meetings
- Delivering constructive feedback
- Resolving workplace disagreements
3. Personal Communication Improvement
- Assessing communication strengths
- Developing workplace communication routines
- Course review, feedback and personal action plan
