Business Operations - Quality Control
Course ID: 260209 0101 898Proj
Course Dates : 09/02/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Operational Excellence Performance Management Process Improvement Professional Practice & Standards Strategic Management
Course Certified By: Projacs Academy & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Date has passed please contact us Sales@e-s-hub.com
Introduction
This course teaches how to establish and maintain practical quality control across business operations. It covers inspection methods, measurement systems, statistical process control, and corrective action. Participants work on real process examples and leave with templates they can apply immediately. The focus is on reducing defects, lowering cost of poor quality, and meeting regulatory and customer requirements.
Objectives
1. Design and document quality control checkpoints that align with end-to-end process flows.
2. Apply statistical process control tools (control charts, capability analysis) to detect and act on variation.
3. Lead root-cause analysis and implement corrective and preventive actions with measurable follow-up.
4. Create sampling plans and inspection procedures that balance risk, throughput, and cost.
5. Build quality KPIs and simple dashboards to monitor performance and report to stakeholders.
2. Apply statistical process control tools (control charts, capability analysis) to detect and act on variation.
3. Lead root-cause analysis and implement corrective and preventive actions with measurable follow-up.
4. Create sampling plans and inspection procedures that balance risk, throughput, and cost.
5. Build quality KPIs and simple dashboards to monitor performance and report to stakeholders.
Who Should Attend
Quality Manager
Quality Assurance Engineer
Operations Manager
Production Supervisor / Line Supervisor
Continuous Improvement Specialist
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Foundations of Quality Control
1. Principles of Quality Control
- Quality management fundamentals
- Customer and regulatory requirements
- Cost of poor quality
2. Quality Control in Operations
- Quality throughout the process lifecycle
- Prevention versus detection
- Roles and responsibilities
3. Process Quality Mapping
- Identifying quality checkpoints
- Critical control points
- Documenting inspection activities
Day 2 – Inspection and Measurement Systems
1. Inspection Methods
- Incoming, in-process and final inspection
- Visual and measurement inspections
- Acceptance criteria
2. Measurement Systems
- Measurement accuracy and precision
- Calibration principles
- Measurement system reliability
3. Sampling Techniques
- Sampling methods
- Acceptance sampling plans
- Balancing inspection effort and risk
Day 3 – Statistical Process Control
1. Introduction to Statistical Process Control
- Process variation
- Common and special causes
- Process stability
2. Control Charts
- Selecting appropriate control charts
- Interpreting control chart signals
- Responding to out-of-control conditions
3. Process Capability
- Capability concepts
- Capability indices
- Identifying improvement opportunities
Day 4 – Root Cause Analysis and Corrective Action
1. Root Cause Analysis
- 5 Whys methodology
- Fishbone (Ishikawa) diagrams
- Failure pattern analysis
2. Corrective and Preventive Actions
- CAPA process
- Action planning
- Verifying effectiveness
3. Continuous Quality Improvement
- Preventing recurring defects
- Standardising improvements
- Lessons learned
Day 5 – Quality Performance Management
1. Quality KPIs
- Defect rates
- First-pass yield
- Customer complaint metrics
2. Quality Dashboards
- Selecting meaningful indicators
- Performance reporting
- Escalation and management review
3. Practical Quality Control Workshop
- Developing a quality control plan
- Presenting quality improvement recommendations
- Course review, feedback and action planning
