Executive Master in Strategic Finance and Business Leadership

Arabic Speaking Course    

Course ID:   260112 0105 502ESH

Course Dates :          12/01/2026             Course Duration :   5   Studying Day/s   Course Location: London,   United Kingdom

Language:  Bilingual

Course Category:  Language Skills for Professionals

Course Subcategories:

Business Communication Presentation Skills Professional Writing Public Speaking Speaking & Fluency

Course Certified By:  ESHub CPD & LondonUni - Executive Management Training

* Professional Training and CPD Programs

Certification Will Be Issued:  From London, United Kingdom


Course Fees: 

VAT varies by course location and participant nationality.

Date has passed please contact us Sales@e-s-hub.com

Introduction

Five days of focused practice in spoken Arabic for workplace use. You will practice realistic dialogs and receive targeted feedback on pronunciation and phrasing. The content targets greetings, introductions, phone calls, meetings and brief negotiations. Clear spoken Arabic reduces misunderstandings and helps projects move faster when working with Arabic-speaking colleagues and clients.

Objectives

Hold a 5–10 minute conversational exchange to introduce yourself, your role, and basic project details.
Use appropriate greetings and register for formal and informal workplace settings.
Conduct a telephone call to confirm appointments, relay short messages, and handle simple scheduling changes.
Read and compose short workplace texts: signs, labels, simple emails, and form fields.
Apply basic cultural communication norms to manage turn-taking, polite refusals, and small talk without causing offense.

Who Should Attend

Customer service representatives and call center agents serving Arabic-speaking customers.
Sales and business development professionals engaging Arabic-speaking clients and partners.
Project managers coordinating with Arabic-speaking teams, contractors, or vendors.
Healthcare clinicians and administrative staff who interact with Arabic-speaking patients.
NGO, humanitarian and field staff working in Arabic-speaking regions.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.

One Day

Day 1: Client-Facing Arabic Foundations

Warm, professional welcoming phrases
A. Mastering culturally appropriate greetings for clients and guests
B. Introducing oneself and offering immediate assistance
C. Using polite honorifics to show respect
Understanding client needs
A. Asking clear, simple questions to identify the client's purpose
B. Using active listening phrases to show engagement
C. Confirming understanding by repeating key details
Basic directional and procedural language
A. Guiding clients through a physical or digital process
B. Explaining simple steps using sequential connectors (first, then, finally)
C. Checking if the client needs further help
Day 2: Handling Inquiries and Transactions
Product and service vocabulary
A. Learning the Arabic names for common offerings
B. Describing basic features and benefits simply
C. Answering frequent questions about availability and pricing
Processing requests and transactions
A. Asking for necessary information or documentation politely
B. Confirming details before finalizing a request
C. Explaining the next steps and expected timelines
Managing wait times and delays
A. Apologizing sincerely for any inconvenience
B. Providing clear, honest updates on status
C. Offering alternatives or reassurance to maintain client satisfaction
Day 3: Problem Solving and Complaint Handling
De-escalation and empathy phrases
A. Acknowledging the client's frustration respectfully
B. Using calming, professional language to lower tension
C. Assuring the client that their issue is being taken seriously
Gathering incident details
A. Asking targeted questions to understand the root of the problem
B. Taking notes and confirming the facts with the client
C. Explaining the investigation or resolution process
Offering solutions and follow-up
A. Presenting viable options to resolve the issue
B. Agreeing on a specific course of action and timeline
C. Providing a direct contact method for follow-up questions
Day 4: Cross-Cultural Communication & Role-Play
Navigating cultural expectations
A. Understanding the importance of hospitality and relationship-building
B. Recognizing appropriate topics for small talk vs. strict business
C. Adapting tone and pace to match the client's communication style
Guided role-play scenarios
A. Simulating a smooth, routine client transaction
B. Simulating a challenging scenario (e.g., a delayed order or misunderstanding)
C. Receiving immediate, constructive feedback from the instructor
Building a personal phrasebook
A. Compiling the most useful phrases learned during the week
B. Practicing rapid recall of these phrases under time pressure
C. Customizing the phrasebook for the learner's specific daily tasks
Day 5: Fluency Integration & Final Evaluation
Comprehensive conversational simulation
A. Managing a full client interaction from greeting to farewell
B. Adapting to unexpected questions or changes in the scenario
C. Maintaining professional composure and clarity throughout
Listening and comprehension assessment
A. Understanding a native speaker describing a client issue
B. Identifying the core problem and the requested action
C. Formulating a clear, appropriate verbal response
Course wrap-up and continuous improvement
A. Reviewing key takeaways and areas for ongoing practice
B. Receiving a final evaluation of speaking and listening skills
C. Developing a personalized 30-day practice plan for the workplace

Executive Master in Strategic Finance and Business Leadership

Course Information

Introduction

Five days of focused practice in spoken Arabic for workplace use. You will practice realistic dialogs and receive targeted feedback on pronunciation and phrasing. The content targets greetings, introductions, phone calls, meetings and brief negotiations. Clear spoken Arabic reduces misunderstandings and helps projects move faster when working with Arabic-speaking colleagues and clients.

Objectives

Hold a 5–10 minute conversational exchange to introduce yourself, your role, and basic project details.
Use appropriate greetings and register for formal and informal workplace settings.
Conduct a telephone call to confirm appointments, relay short messages, and handle simple scheduling changes.
Read and compose short workplace texts: signs, labels, simple emails, and form fields.
Apply basic cultural communication norms to manage turn-taking, polite refusals, and small talk without causing offense.

Who Should Attend?

Customer service representatives and call center agents serving Arabic-speaking customers.
Sales and business development professionals engaging Arabic-speaking clients and partners.
Project managers coordinating with Arabic-speaking teams, contractors, or vendors.
Healthcare clinicians and administrative staff who interact with Arabic-speaking patients.
NGO, humanitarian and field staff working in Arabic-speaking regions.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.

Course Outlines

One Day
Day 1: Client-Facing Arabic Foundations

Warm, professional welcoming phrases
A. Mastering culturally appropriate greetings for clients and guests
B. Introducing oneself and offering immediate assistance
C. Using polite honorifics to show respect
Understanding client needs
A. Asking clear, simple questions to identify the client's purpose
B. Using active listening phrases to show engagement
C. Confirming understanding by repeating key details
Basic directional and procedural language
A. Guiding clients through a physical or digital process
B. Explaining simple steps using sequential connectors (first, then, finally)
C. Checking if the client needs further help
Day 2: Handling Inquiries and Transactions
Product and service vocabulary
A. Learning the Arabic names for common offerings
B. Describing basic features and benefits simply
C. Answering frequent questions about availability and pricing
Processing requests and transactions
A. Asking for necessary information or documentation politely
B. Confirming details before finalizing a request
C. Explaining the next steps and expected timelines
Managing wait times and delays
A. Apologizing sincerely for any inconvenience
B. Providing clear, honest updates on status
C. Offering alternatives or reassurance to maintain client satisfaction
Day 3: Problem Solving and Complaint Handling
De-escalation and empathy phrases
A. Acknowledging the client's frustration respectfully
B. Using calming, professional language to lower tension
C. Assuring the client that their issue is being taken seriously
Gathering incident details
A. Asking targeted questions to understand the root of the problem
B. Taking notes and confirming the facts with the client
C. Explaining the investigation or resolution process
Offering solutions and follow-up
A. Presenting viable options to resolve the issue
B. Agreeing on a specific course of action and timeline
C. Providing a direct contact method for follow-up questions
Day 4: Cross-Cultural Communication & Role-Play
Navigating cultural expectations
A. Understanding the importance of hospitality and relationship-building
B. Recognizing appropriate topics for small talk vs. strict business
C. Adapting tone and pace to match the client's communication style
Guided role-play scenarios
A. Simulating a smooth, routine client transaction
B. Simulating a challenging scenario (e.g., a delayed order or misunderstanding)
C. Receiving immediate, constructive feedback from the instructor
Building a personal phrasebook
A. Compiling the most useful phrases learned during the week
B. Practicing rapid recall of these phrases under time pressure
C. Customizing the phrasebook for the learner's specific daily tasks
Day 5: Fluency Integration & Final Evaluation
Comprehensive conversational simulation
A. Managing a full client interaction from greeting to farewell
B. Adapting to unexpected questions or changes in the scenario
C. Maintaining professional composure and clarity throughout
Listening and comprehension assessment
A. Understanding a native speaker describing a client issue
B. Identifying the core problem and the requested action
C. Formulating a clear, appropriate verbal response
Course wrap-up and continuous improvement
A. Reviewing key takeaways and areas for ongoing practice
B. Receiving a final evaluation of speaking and listening skills
C. Developing a personalized 30-day practice plan for the workplace