Executive Master in Strategic Finance and Business Leadership

Executive Project Management Executive Master - Governance    

Course ID:   2612210104393LuEMT

Course Dates :          21/12/26             Course Duration :   5   Studying Day/s   Course Location: London,   UK

Language:  Bilingual


Course Category:          Executive Masters


Course Subcategories:   


Course Certified By:  LondonUni - Executive Management Training


* Executive Masters Certificate


Certification Will Be Issued From :  From London, United Kingdom


Course Fees:      £0.00

Vat Not Included in the price. VAT may vary depending on the country where the course or workshop is held.

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https://www.educationandserviceshub.net/2026-training-outlines-short/2612210104393LuEMT
Executive Master in Strategic Finance and Business Leadership

Course Information

Introduction

Objectives

Who Should Attend?

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.

Course Outlines

Part 1 / 9
Day 1:
Foundations of Customer-Centric Management

Understanding the principles of customer-centricity.
Exploring frameworks such as the Service-Dominant Logic (SDL).
Identifying key drivers of customer satisfaction and loyalty.
Case study: Lessons from Amazon’s customer-centric model.


Day 2:
Data-Driven Decision Making

Analyzing customer behavior through data analytics.
Leveraging AI and machine learning for personalized experiences.
Building a customer feedback loop for continuous improvement.
Practical exercise: Creating a customer persona.


Day 3:
Operationalizing Customer-Centric Strategies

Mapping the customer journey to identify pain points.
Aligning cross-functional teams to deliver seamless experiences.
Tools and technologies for enhancing customer interactions.
Group activity: Redesigning a broken customer touchpoint.


Day 4:
Leadership and Cultural Transformation

Leading organizational change toward a customer-focused culture.
Overcoming resistance to change through effective communication.
Ethical considerations in customer-centric practices.
Panel discussion: Real-world challenges and solutions.


Day 5:
Future Trends and Strategic Applications

Emerging trends in customer experience (e.g., AI, sustainability).
Developing a long-term customer-centric roadmap.
Measuring ROI of customer-centric initiatives.
Capstone project: Presenting a customer-centric strategy.