Day 1:
Foundations of Conflict Resolution
Understanding the nature and types of conflict in remote and hybrid teams.
Exploring the psychological and behavioral factors influencing conflict dynamics.
Introduction to Thomas-Kilmann’s Conflict Mode Instrument.
Case study analysis: Lessons from successful conflict resolution initiatives.
Day 2:
Digital Communication and Misunderstandings
Evaluating the impact of email, chat, and video conferencing on conflict escalation.
Strategies for improving clarity and reducing ambiguity in written communication.
Role of tone, language, and cultural differences in virtual interactions.
Group exercise: Resolving simulated conflicts via digital platforms.
Day 3:
Emotional Intelligence in Virtual Environments
Defining emotional intelligence and its relevance to conflict resolution.
Techniques for recognizing and managing emotions in oneself and others.
Building empathy and active listening skills in remote settings.
Interactive session: Practicing empathetic responses to challenging scenarios.
Day 4:
Creating a Culture of Psychological Safety
Importance of psychological safety in preventing and resolving conflicts.
Steps to foster inclusivity and trust in hybrid teams.
Developing policies to support mental well-being and open communication.
Workshop: Drafting a psychological safety action plan.
Day 5:
Measuring and Sustaining Success
Tools and methods for assessing the effectiveness of conflict resolution efforts.
Incorporating feedback loops to refine strategies over time.
Aligning conflict resolution practices with organizational goals.
Final project: Presenting a customized conflict resolution framework.
