Day 1:
Fundamentals of Performance Measurement
Understanding the importance of measuring staff performance in business success.
Key performance indicators (KPIs) and how to select the right metrics.
Traditional vs. modern approaches to performance assessment.
Introduction to performance management frameworks (Balanced Scorecard, OKRs, SMART goals).
Day 2:
Analyzing Performance Data and Identifying Gaps
Data collection techniques: Surveys, feedback mechanisms, and real-time analytics.
360-degree feedback and behavioral performance evaluations.
Identifying skill gaps and training needs through performance assessments.
Case studies: Successful performance analysis models.
Day 3:
Strategies for Improving Work and Staff Performance
Implementing employee development plans and continuous learning programs.
Coaching and mentoring as tools for performance enhancement.
Motivating employees through recognition, incentives, and professional growth opportunities.
Addressing performance issues: Managing underperformance effectively.
Day 4:
Aligning Performance with Organizational Goals
Goal-setting methodologies: OKRs, cascading goals, and competency frameworks.
Role of leadership in driving a high-performance culture.
Effective communication and feedback strategies for continuous improvement.
Performance-based compensation and career progression planning.
Day 5:
Implementing and Sustaining Performance Excellence
Designing and executing a structured performance improvement plan.
Leveraging technology for real-time performance tracking and analytics.
Best practices in managing performance reviews and appraisals.
Final case study analysis and action planning for workplace implementation.
