Executive Master in Strategic Finance and Business Leadership

Communication Skills Executive Diploma - Professional Etiquette    

Course ID:   2604130102135LuEMT

Course Dates :          13/04/26             Course Duration :   5   Studying Day/s   Course Location: London,   UK

Language:  Bilingual


Course Category:          Executive Diploma


Course Subcategories:   


Course Certified By:  LondonUni - Executive Management Training


* Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate


Certification Will Be Issued From :  From London, United Kingdom


Course Fees:      £0.00

Vat Not Included in the price. VAT may vary depending on the country where the course or workshop is held.

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https://www.educationandserviceshub.net/2026-training-outlines-short/2604130102135LuEMT
Executive Master in Strategic Finance and Business Leadership

Course Information

Introduction

Objectives

Who Should Attend?

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.

Course Outlines

Part 1 / 5
Day 1:
Foundations of Customer Care Excellence

Understanding customer expectations and behaviors.
The role of customer care in building brand reputation.
Key principles of customer-centric service delivery.
Introduction to customer care frameworks and standards.

Day 2:
Effective Communication and Interpersonal Skills

Developing active listening skills for better customer interactions.
Building empathy and emotional intelligence in customer care.
Techniques for handling challenging customers and difficult situations.
The art of delivering clear, concise, and positive communication.

Day 3:
Building and Sustaining Customer Loyalty

Strategies for creating memorable customer experiences.
Understanding the customer journey and touchpoints.
Techniques for fostering long-term loyalty and engagement.
Leveraging loyalty programs and incentives effectively.

Day 4:
Leveraging Technology for Enhanced Customer Care

Introduction to CRM systems and their role in customer care.
Using data analytics to understand and predict customer needs.
Personalizing customer interactions through technology.
Automating repetitive tasks to improve service efficiency.

Day 5:
Creating a Customer-Centric Culture

Aligning organizational goals with customer satisfaction objectives.
Empowering teams to deliver exceptional customer care.
Measuring and analyzing customer satisfaction metrics.
Developing action plans to sustain a culture of excellence in customer service.