Day 1:
Foundations of Total Quality Management
Introduction to TQM principles and their relevance in modern organizations.
The role of leadership in fostering a quality-driven culture.
Overview of key quality frameworks: Six Sigma, Lean, and Kaizen.
Understanding the cost of quality and the importance of customer-centric approaches.
Day 2:
Quality Planning and Strategy Development
Developing quality objectives aligned with organizational goals.
Creating and implementing a quality management system (QMS).
Risk assessment and mitigation strategies in quality planning.
Tools for strategic quality analysis, including SWOT and Pareto analysis.
Day 3:
Driving Continuous Improvement
Implementing continuous improvement methodologies: PDCA and DMAIC.
Engaging teams in quality initiatives and promoting accountability.
Problem-solving techniques for quality management, including root cause analysis.
Case studies: Successful continuous improvement projects in various industries.
Day 4:
Leadership and Innovation in Quality Management
The role of transformational leadership in achieving quality excellence.
Fostering innovation to drive quality improvements.
Performance measurement tools: KPIs, balanced scorecards, and dashboards.
Managing resistance to change and leading successful quality transformations.
Day 5:
Sustaining Total Quality in Leadership and Management
Strategies for sustaining quality improvements over the long term.
Integrating quality initiatives with organizational culture and values.
Conducting quality audits and ensuring compliance with standards.
Developing a personal action plan for leadership and quality excellence.
