Course Information

Introduction

Objectives

Who Should Attend?

Training Method

Program Support

Daily Agenda

Part 1 / 9

Day 1:
Foundations of Crisis Management

Understanding the nature and typology of crises (natural vs. man-made).
Introduction to key frameworks: PESTLE, SWOT, and VUCA analysis.
Identifying vulnerabilities and conducting risk assessments.
Building a culture of preparedness and psychological safety.


Day 2:
Strategic Planning Techniques

Developing contingency plans and scenario mapping.
Aligning crisis strategies with organizational mission and vision.
Leveraging data analytics for predictive modeling.
Balancing short-term responses with long-term objectives.


Day 3:
Decision-Making Under Pressure

Applying the Cynefin Framework to classify and respond to crises.
Mastering the OODA Loop for rapid yet informed decisions.
Overcoming cognitive biases in high-stakes environments.
Incorporating stakeholder feedback into decision processes.


Day 4:
Communication and Collaboration

Crafting clear and empathetic messaging during crises.
Establishing effective internal and external communication channels.
Fostering cross-functional teamwork and accountability.
Managing media relations and public perception.


Day 5:
Post-Crisis Recovery and Learning

Conducting post-mortem evaluations and root cause analyses.
Documenting lessons learned and updating crisis protocols.
Restoring trust and rebuilding brand reputation.
Embedding resilience into organizational DNA for future readiness.