Course Information

Introduction

This five-day course shows how to define, assign and adapt team roles to improve performance and accountability. You will practice tools to diagnose role gaps, reduce overlap and make responsibilities explicit. Sessions mix short frameworks, real-team case work and ready-to-use templates. The emphasis is on changes you can implement in the next 30–90 days.

Objectives

- Define and document clear role responsibilities and decision authority for your team.
- Assess team members against role requirements and produce a role-allocation plan.
- Design role rotation and backup arrangements to cover absences and skill gaps.
- Run structured conversations and use templates to resolve role overlap and conflicts.
- Develop a three-month action plan with metrics to monitor role effectiveness and accountability.

Who Should Attend?

- Front-line team leaders and supervisors who manage small teams (4–12 people).
- Project managers who coordinate cross-functional teams and delivery schedules.
- Newly promoted technical leads (engineering leads, scrum masters) taking on people responsibilities.
- Product managers responsible for feature delivery and team alignment.
- HR business partners and people operations specialists who design team structures and role frameworks.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.