Executive Master in Strategic Finance and Business Leadership

Customer Journey Mapping

Course ID:   2610260101043ESH

Course Dates :          26/10/26             Course Duration :   5   Studying Day/s   Course Location: London,   UK

Language:  Bilingual


Course Category:          Professional and CPD Training Programs


Course Subcategories:   


Course Certified By:  * ESHub CPD
&
* LondonUni - Executive Management Training


* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate


Certification Will Be Issued From :  From London, United Kingdom


Course Fees:     

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https://www.educationandserviceshub.net/2026-training-outlines-short/2610260101043ESH
Executive Master in Strategic Finance and Business Leadership

Course Information

Introduction

Objectives

Who Should Attend?

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Course Outlines

Week 1
Day 1:
Foundations of Process Re-Engineering

Introduction to administrative process re-engineering: Concepts and significance.
Identifying inefficiencies and bottlenecks in current workflows.
Process mapping techniques for effective analysis.
Leveraging technology for enhanced process design.

Day 2:
Tools and Techniques for Process Optimization

Advanced methodologies for process improvement (Lean, Six Sigma, etc.).
Analyzing data to inform process redesign.
Workflow automation: Tools and platforms for efficiency.
Case study: Successful process re-engineering in organizations.

Day 3:
Enhancing Decision Quality Through Process Redesign

Principles of data-driven decision-making.
Integrating key performance indicators (KPIs) into processes.
Improving communication channels for effective decision-making.
Strategies for ensuring transparency and accountability.

Day 4:
Managing Change in Process Re-Engineering

Techniques for stakeholder engagement and collaboration.
Overcoming resistance to change in organizations.
Training and empowering employees for new processes.
Real-world examples of successful change management.

Day 5:
Sustaining Improvements and Measuring Success

Creating a roadmap for continuous improvement.
Monitoring and evaluating the impact of re-engineered processes.
Linking process improvements to organizational goals.
Final project: Developing an action plan for your organization.