Course Information

Introduction

Every organization depends on reliable, efficient processes. This course, Process Improvement, equips professionals with a pragmatic toolkit to eliminate waste, reduce variation, and deliver measurable performance gains. Through a combination of proven methodologies (Lean, Six Sigma, PDCA), hands-on tools, and change management practices, participants will learn to diagnose process issues, design targeted improvements, and embed controls that sustain results.

Objectives

1. Map end-to-end processes and distinguish value-add from waste using standard mapping techniques.
2. Define, collect, and analyze process performance metrics (cycle time, throughput, yield) to establish baselines.
3. Use root-cause tools (5 Whys, fishbone, Pareto) to prioritize the highest-impact problems.
4. Apply Lean and Six Sigma techniques to design and pilot process changes and small-scale experiments.
5. Create implementation and control plans, including dashboards and audit checks, to sustain improvements.

Who Should Attend?

1. Operations managers responsible for daily process performance.
2. Process engineers and process designers.
3. Quality assurance and quality engineering managers.
4. Continuous improvement leads or Lean/Six Sigma practitioners.
5. Project managers overseeing operational change or transformation initiatives.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.