Course Information

Introduction

This five-day course teaches practical analysis tools for solving operational and product problems. You will learn structured methods to find root causes, test hypotheses, and create effective corrective actions. The course emphasizes hands-on practice with real examples and data. These skills help reduce repeat failures, shorten resolution time, and improve decision quality.

Objectives

1. Write clear, measurable problem statements and define containment and target metrics.
2. Apply root-cause techniques (5 Whys, fishbone) and validate causes with evidence.
3. Use data and visual tools (Pareto, control charts, basic statistics) to prioritize issues and test hypotheses.
4. Design, test, and document corrective and preventive actions with owners, timelines, and measurable checks.
5. Facilitate short problem-solving sessions and produce concise reports that support decision-making.

Who Should Attend?

• Production supervisors
• Process engineers
• Quality engineers
• Continuous improvement specialists (Lean / Six Sigma practitioners)
• Business analysts responsible for operational or supply-chain metrics

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.