Course Information

Introduction

Operations Strategy – KPI Frameworks provides practical methods for designing, implementing, and managing Key Performance Indicator (KPI) systems that support strategic and operational objectives. Effective KPI frameworks enable organisations to measure performance consistently, align daily activities with business strategy, identify performance gaps, and drive continuous improvement through reliable, data-driven decision-making.

This five-day course develops the knowledge and practical skills required to build meaningful KPI frameworks, define measurable performance indicators, establish governance structures, and create executive dashboards. Through practical exercises and operational case studies, participants will learn how to transform organisational strategy into measurable operational performance and sustainable business improvement.

Objectives

1. Design KPI frameworks that align organisational strategy with operational objectives and measurable outcomes.
2. Develop meaningful KPIs with clear definitions, formulas, targets, data sources, and reporting responsibilities.
3. Build performance dashboards and reports that support timely operational and strategic decision-making.
4. Analyse KPI trends to identify performance gaps, root causes, and continuous improvement opportunities.
5. Establish KPI governance, review processes, and accountability mechanisms that sustain long-term organisational performance.

Who Should Attend?

1. Operations Directors and Operations Managers responsible for organisational performance.
2. Business Performance and Strategy Managers designing performance measurement systems.
3. Continuous Improvement, Lean, and Operational Excellence professionals.
4. Business Analysts and Operations Analysts responsible for reporting and performance dashboards.
5. Department Managers responsible for monitoring KPIs and achieving operational objectives.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.