Course Information

Introduction

Design Thinking gives teams a practical, repeatable way to solve unclear problems. This course combines user research, collaborative ideation, and rapid prototyping. You will learn techniques to validate ideas early and reduce delivery risk. The skills apply to products, services, and internal processes.

Objectives

• Conduct focused user research and synthesize findings into clear problem statements.
• Facilitate co-creative workshops that generate and prioritize solutions with stakeholders.
• Build low-fidelity prototypes and run quick user tests to validate key assumptions.
• Convert validated insights into a concise business case and short implementation roadmap.
• Define measurable experiments and metrics to guide iterative development and decision-making.

Who Should Attend?

• Product managers responsible for feature and roadmap decisions.
• UX/UI designers who need structured research and prototyping methods.
• Innovation managers and program leads running idea-to-release initiatives.
• Service designers and operations leads improving customer journeys.
• Project or program managers overseeing digital or change projects.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.