Course Information

Introduction

This five-day program teaches senior leaders how to prevent and resolve organizational conflict. It combines practical frameworks, role‑play, and real-case clinic work. Participants leave with repeatable methods for diagnosing disputes, conducting mediations, and restoring team focus. The emphasis is on restoring performance and protecting stakeholder relationships amid cross‑functional complexity and ambiguity.

Objectives

1. Diagnose the root causes of team and interdepartmental conflicts using a structured assessment process.
2. Lead and facilitate mediation sessions that move parties from positions to interests and produce clear next steps.
3. Use negotiation techniques to achieve durable agreements under time and resource constraints.
4. Create a written conflict response plan that defines escalation paths, decision authority, and timelines.
5. Coach direct reports and peers to reduce recurring conflicts and sustain improved team performance.

Who Should Attend?

1. Chief Executive Officers and Managing Directors responsible for organizational outcomes.
2. Heads of Function (Operations, Sales, Product, Engineering) who lead cross‑functional teams.
3. Senior HR Business Partners and Employee Relations Leads who advise executives.
4. Program, Portfolio, or Project Directors managing multiple stakeholder groups.
5. Board members and executive advisors who mediate high‑impact disputes.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.