Executive Master in Strategic Finance and Business Leadership

Customer Service Excellence

Course ID:   2606150101077Proj

Course Dates :          15/06/26             Course Duration :   5   Studying Day/s   Course Location: London,   UK

Language:  Bilingual


Course Category:          Professional and CPD Training Programs


Course Subcategories:   


Course Certified By:  FALSE


* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate


Certification Will Be Issued From :  KSA


Course Fees:      £0.00

Vat Not Included in the price. VAT may vary depending on the country where the course or workshop is held.

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https://www.educationandserviceshub.net/2026-training-outlines-short/2606150101077Proj
Executive Master in Strategic Finance and Business Leadership

Course Information

Introduction

Objectives

Who Should Attend?

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Course Outlines

Week 1
Day 1:
Foundations of Modern Management

Understanding the evolution of management theories and their relevance today.
Identifying key attributes of effective leaders in contemporary organizations.
Exploring the role of emotional intelligence in leadership and decision-making.
Analyzing organizational structures and their impact on management styles.


Day 2:
Supervision Techniques and Team Dynamics

Building trust and rapport with team members through active listening and empathy.
Managing team conflicts and addressing performance issues constructively.
Fostering inclusivity and diversity within teams to enhance creativity and innovation.
Implementing performance management systems to track and evaluate progress.


Day 3:
The Art and Science of Delegation

Recognizing opportunities for delegation and assessing task suitability.
Setting SMART goals and communicating expectations clearly.
Empowering employees through autonomy while maintaining accountability.
Monitoring delegated tasks and providing timely support and feedback.


Day 4:
Leading Remote and Hybrid Teams

Adapting management strategies to accommodate virtual and hybrid work environments.
Leveraging digital tools and platforms for seamless communication and collaboration.
Establishing routines and rituals to maintain team cohesion and motivation.
Addressing challenges unique to remote work, such as isolation and burnout.


Day 5:
Compliance, Ethics, and Continuous Improvement

Navigating legal and ethical considerations in managerial decision-making.
Ensuring compliance with industry regulations and organizational policies.
Developing a personal action plan for ongoing professional development.
Reviewing case studies to consolidate learning and identify best practices.