Executive Master in Strategic Finance and Business Leadership

Customer Experience Executive Diploma - Complaint Handling

Course ID:   2606080102152LuEMT

Course Dates :          08/06/26             Course Duration :   5   Studying Day/s   Course Location: London,   UK

Language:  Bilingual


Course Category:          Executive Diploma


Course Subcategories:   


Course Certified By:  LondonUni - Executive Management Training


* Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate


Certification Will Be Issued From :  From London, United Kingdom


Course Fees:      £0.00

Vat Not Included in the price. VAT may vary depending on the country where the course or workshop is held.

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https://www.educationandserviceshub.net/2026-training-outlines-short/2606080102152LuEMT
Executive Master in Strategic Finance and Business Leadership

Course Information

Introduction

Objectives

Who Should Attend?

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.

Course Outlines

Part 1 / 5
Day 1:
Introduction to Cost Management and Budgeting

Overview of Cost Management and its Role in Business Success
The Fundamentals of Budgeting: Objectives and Process
The Relationship Between Cost Management and Strategic Planning
Key Cost Management Models: Fixed vs. Variable Costs

Day 2:
Costing Techniques and Budgeting Methods

Activity-Based Costing (ABC) and its Application
Standard Costing and Variance Analysis
Budgeting Methods: Traditional, Incremental, and Zero-Based Budgeting
Forecasting and the Importance of Rolling Forecasts

Day 3:
Budget Preparation and Resource Allocation

Developing Comprehensive Budgets for Operations and Projects
Prioritizing Resource Allocation Based on Business Goals
Understanding Cost Behavior and its Impact on Budgeting
Risk Management in Budgeting: Identifying and Mitigating Financial Risks

Day 4:
Budget Control and Monitoring Techniques

Tracking Budget Performance and Variance Analysis
Tools for Monitoring Financial Performance: KPIs and Financial Ratios
Adjusting Budgets in Response to Operational Changes
Managing Cash Flow and Ensuring Financial Liquidity

Day 5:
Ethical Considerations and Advanced Budgeting Strategies

Ethical Standards in Cost Management and Budgeting
Cost Cutting vs. Strategic Investment: Finding the Right Balance
Advanced Budgeting Techniques: Beyond Basic Budgeting
Review, Case Studies, and Final Assessment